Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Refund

MaryHz
Investigator
Investigator

‎03-05-2025 09:30 AM

Hi, 

In January, i mistakenly paid a new sim when I tried to top up. I didn’t know what to do so I looked in the forum for advice and found the someone which had the same problem as me, and I answered his message by saying that the same thing happened to me. 
Later that day, EE send me a text saying I’ll get a refund ( I assumed they saw my reply to the message). I haven’t received my refund till now.

what can I do? 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎03-05-2025 09:46 AM

Hi @MaryHz 

You'll need to speak to EE CS.

https://ee.co.uk/help/contact-ee

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Chris_B
EE Community Star
EE Community Star

‎03-05-2025 11:28 AM - edited ‎03-05-2025 11:30 AM

@MaryHz

The EE staff on here have no access to your account they don’t know your true name or your phone number to send such a message. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful