Mobile Phone order

[Zhaahir]

I have ordered an Iphone 16 pro max EE no Frills unlimited on the 24th of April. I have received an email confirmation only but have not received any further information about when my phone will be delivered. I have tried to track the order but it does not work. If someone could help me out that would be great.

[Michael_D]

Hi @Zhaahir 

Welcome to the community.

I can have a look to see if there have been any delays on the model you ordered. 

Which colour and storage size of the iPhone 16 Pro Max did you order?

Michael

[Zhaahir]

Hi Michael, this is much appreciated.

The colour is black titanium and it is 256GB

[Ali_A]

Thanks for the details @Zhaahir 

Looking at the stock table , iPhone 16 Pro Max 256GB Black is in stock and with expect despatch within 1 day, so you should have received it by now. 

As you've not heard anything back I'd recommend giving our Customer Service team a call where a guide can check your order went through correctly. They will be able to give you the order confirmation number, which you can then track on our Track Your Order page.

If the order didn't complete fully, they'll be able to go through any additional steps required.  

Ali