Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52003 Views
  • 117 replies
  • 15 Helpful

FLEX PAY ONLY OPTION?

I am currently on a sim only plan after my current contract ended, but was looking at a new phone. Is flex pay the only option for current customers?After going through the process and inputting my annual income, it stated I would pretty much need to...

Confirmation email

I just purchased the new iPhone 15 Pro Max on a monthly contract. The money has been taken out, but I still haven’t received a confirmation email. Why could this be ?

ZagN by Visitor
  • 298 Views
  • 1 replies
  • 0 Helpful

Email about old device

Hi,should I get an email from EE when they have received my old device after trading it in? I sent it special delivery and checked the tracking and it was signed for yesterday morning.

iPhone pro max 15 delay

Hi I ordered  iphone 15 pro max white titanium 256gb on 7th November at point of sale was told 10-15 days now past that anyone else still waiting for this type of phone from around that date ? And is there any update on timescales ???? 

Issue with order

Ordered Call of Duty for PS5 on my contract, was charged an up front £5 fee and hasn't arrived, can't view in my orders either. Anyone else having issues?

delivery update

I ordered the iphone 15 pro max white 256GB on tuesday 21st of november. when i ordered the phone, it said it’s usually despatched within 14 days and now it’s changed to despatched within 7 days. Since i ordered it before it changed then does that me...

6grl by Contributor
  • 567 Views
  • 6 replies
  • 0 Helpful

Resolved! Using old phone in the meantime

Hi, I’ve recently just upgraded my son’s Google Pixel 6 to an 8, with a new plan, for his Christmas. Current contract runs out on 7th Dec and I should have the new phone before then.My question is, would he be able to use his old Pixel 6 after the 7t...

B4mp0t by Explorer
  • 377 Views
  • 2 replies
  • 2 Helpful

No email or tracking info for ps5

Hello, I asked an advisor to add a ps5 to my monthly bill and the conversation went well and ended with them saying wait 24-48 hours to receve an email with my tracking info, and i also receved a text saying thanks for buying your teck, you will pay ...