Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52143 Views
  • 117 replies
  • 15 Helpful

Resolved! Samsung S23 Plus delivery

Just wondering if the same has happened to anyone else, I ordered the Samsung galaxy S23+ and was told I would get a notification of when DPD would deliver, it says the phone is released tomorrow, however DPD rang whilst I was at work and said they t...

iholmesy by Investigator
  • 807 Views
  • 5 replies
  • 4 Helpful

Missing order details

I had a phone call from EE with black friday deals, i committed to the apple watch SE deal they said it would be delivered the next day via DPD, i haven't recieved any confirmation email or delivery information regarding this, im checking spam and my...

Failing to order

Every time I add a new plan to my basket and choose to order, instead of taking me to "Delivery" section it takes me back to the homepage. I've tried using a different device, different network such as Wi-Fi or Mobile Data but it does the same thing....

Skizzy1 by Investigator
  • 388 Views
  • 8 replies
  • 0 Helpful

New order

I ordered a new phone this morning , paid upfront cost says been successful so does that mean I’ve passed and just waiting for it to be dispatched?

Katie278 by Explorer
  • 341 Views
  • 2 replies
  • 0 Helpful

Resolved! Pixel 8 order

Ordered phone on sunday just gone!No text confirmation or email regarding delivery date!When can i expect my phone?Thanks in advance

Delivery

Read more  Dpd driver arrived with phone but have not been sent a code to verify where and how do I get a code to get my phone from delivery driver

Trying (and afiling) to place an order.....

I see from 2 other threads that the process of ordering through the website may be a little wonky.For two days I have tried - as an existing customer - to add a second SIM card. I get so far then the message comes up  "Sorry, can't display that page"...

PeteBrid by Explorer
  • 362 Views
  • 3 replies
  • 0 Helpful

Collecting phone from store

My phone has said it’s delivered on DPD on Tuesday afternoon but I still haven’t received a text to say I can collect it. How long is the wait for this normally?

Mich2901 by Explorer
  • 1741 Views
  • 3 replies
  • 0 Helpful