If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I’ve opted to trade in my phone with my upgrade. I’ve received my phone but no trade in info nor labels etc… Does this mean 45mins on hold to chat to someone or is there another way to get my labels?
Hi All, I need some help im new to EE and today 28/09/2024 at 17:31pm i placed an order for the iPhone 16 Pro Max 256GB Black Titanium. I have paid the £30 Upfront charge that was required however not long afterwards I have received an email with ( S...
This is my first time device order with EE. Unable to understand the status here. Expected delivery date is Awaiting confirmation The status line shows X pin. Can anyone guide on understanding this one.
Subject: Order Cancellation and Poor Customer Service - Order No. XKO*** Dear Customer Service Team, I am writing to express my disappointment and frustration with the service I received regarding my order XKO***. Unfortunately, due to inadequate c...
Hi when i go to check on the tracking updates i get an error message “Blocked” is this a technical issue? what does this mean? thank you
I have purchased an Apple accessory (paid in full) from the online EE Shop today and now need a VAT receipt (incl your VAT number) so that I can complete my expense claim. Please could you advise what I need to do to get an EE receipt including your ...
Can anyone contact me about my order? its impossible t connect to 150 waiting time is over one hour! I've ordered on the last Wednesday got confirmation email (without racking number) and my account is already upgraded with new dates and prices and s...
I placed an order for my iPhone 16 plus on Tuesday and I’m still awaiting further updates. I have not received any other email or anything can advise me on what’s happening
Additonal sim
new customer here. i placed an order on Tuesday afternoon, got confirmation email saying it's being processed. now it's Saturday and still no update on it. only way to contact ee is to call them and wait over 30 minutes for someone to answer the phon...
