Friends & Family code not working

[user27638949t]

Trying to order new sim only plan - all rounder for iPhone - but site is not letting me apply F&F code. Getting below error message. 
I did try with the non-iPhone all rounder plan and the code works. But I want the iPhone plan for the free Apple Music inclusive extra. 
Why is this code not working on the iPhone plan? It doesn’t say is a time-limited offer or has any promotional discount applied to it. 

Am I able to order the non-iPhone plan and change afterwards? Or will this remove the F&F discount even though is same price?

Very confusing and frustrating - hope someone from EE can clarify/escalate this?

 

[Matt_124]

What is the price of the All Rounder plan that you are trying to apply your code to?

[user27638949t]

They are both full price £42….

[Matt_124]

I have just tried a test purchase of the same as an Upgrade and it is applying my discount, so I'm unsure why it is not working in your case. The plan is definitely eligible for discounting.

Could you try this on another browser or device?

[user27638949t]

Thanks. I’m trying to do this as a new sim only rather than upgrade. So very strange. I can see a couple other posts people having similar issues.

I can try another device later on today and let you know….