Not received email after Nintendo switch pre-order

[craigcorry]

I pre-ordered Nintendo Switch 2 via Guest checkout but never received an email or a text about confirmation.

Order was placed over 24 hours ago

[Peter_W]

Good morning @craigcorry.

Welcome to the EE Community 😊

Have you had a chance to check your spam / junk folder to see if the email has ended up in here?
Also please don't post this in full, but when you completed checkout did you get an order reference number starting with EE, XK, or SO0?
Peter

[craigcorry]

Hi @Peter_W 

I have checked spam / junk and there is no email.

I cannot remember the reference number. I didn’t screenshot it as I expected to receive a confirmation email 😬

[Peter_W · Accepted solution]

Thanks for checking that for me, @craigcorry.

In that case I'd recommend contacting our team on 08000790062 and they'll be able to double check things at our end.

Peter

[craigcorry]

I contacted the number and was informed that it may take up to 5 days to receive a confirmation email for a pre-order.

I will update this thread in ~3 days with the result

[Peter_W]

Cheers for the update here @craigcorry!
Please keep us posted on how you get on here 😊

Peter

[craigcorry]

5 days total have passed and I still have not received any communication.

Taking a look through other forum posts it seems this is common and a lot of other people are encountering this so there is a clearly a bigger issue at hand.

[Leanne_T]

Hi @craigcorry 

I am sorry you've had no further updates since placing the order. 

I would suggest getting back in touch and the team will check for any updates and see if they can provide more information on the order. 

Leanne.