Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 52252 Views
  • 117 replies
  • 15 Helpful

DPD Return to consignor No INformation

I was awaiting a parcel i was told it would be ID checked it was for a new mobile device being delivered by DPD,i had it sent to mine and not my partnertrs for this reason , then DPD say its gonna be a PIN , whiuch i could have easily given my partne...

Wattdog by Visitor
  • 1225 Views
  • 5 replies
  • 0 Helpful

Firestick

Hi Im trying to order 3 Firesticks onto my account but it doesn't give me an option to get more than one.  Can you help thanks

Donnam4 by Visitor
  • 274 Views
  • 1 replies
  • 0 Helpful

Order new upgrade

Hi I’m been upgraded my phone on 28/12/2023 but still cannot track my new device I ordered iPhone 15 Pro Max256GB Black Titanium

Bele by Visitor
  • 306 Views
  • 1 replies
  • 0 Helpful

Contract

I ordered a phone a few days ago now and haven’t heard or received anything? 

Jw199 by Explorer
  • 317 Views
  • 3 replies
  • 0 Helpful

Re: Phone upgrade documents

Yes, but where in the Plans & Subscriptions section? There is no option to view documents. 

Sian022 by Visitor
  • 517 Views
  • 1 replies
  • 1 Helpful

EE going out of their way to prevent me becoming a customer

Hi, Just need to get this off my chest after having one of the most frustrating experiences as a potential customer I can remember.My current mobile phone contract with another provider is coming to an end and after comparing different options I deci...

order confirmation

i have made an order at 12:30 todayi haven’t received a order confirmation and when trying to track my order it says that it is unavailable to get order details at the momenthow can i know that my order has gone through 

Waiting on iPhone 15 Pro

Hi,I upgraded my phone on 17th Dec for an iPhone 15 Pro. It said usually dispatched in one day, but I still haven’t had anything. Is there an issue with the stock level of these?Thanks!

amym86 by Investigator
  • 319 Views
  • 5 replies
  • 0 Helpful

Sorry, we can't show your order details right now

Hi!I am getting a message when using my XKO code to track my phone saying sorry we can't show your order details right now I have ordered an S23 Ultra in Black 256gb  Thankyou  

Copeyx by Investigator
  • 448 Views
  • 5 replies
  • 1 Helpful

Hi,

Hi, I do upgrade by phone call and I should Receive the new phone to the ee store!I looked when my email and I didn’t receive any trucking number!