If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Recently placed order online for upgrade to new handset. Got to page stating thank you for your order email confirmation of this will be sentreceived zero email confirmation and have checked all folders have nothing there. Concerned about order as cu...
hello, looking for some help or advice. I’ve recently brought a new phone from ee about 5 days ago but I still havnt received an email to say they have dispatched it or anything when they said it would only take 48hrs to received this message or ema...
Hi I’ve just made an order for a new pay monthly phone, I’ve received an email with the xko order number but nothing else. Does this mean I’ve actually been accepted for this? Or would I have received an email right away to say it’s been declined? Th...
order a sim card in 8 Sep, but after ten days , I got nothing ,whatever email or SMS or package.I can not believe ,the service is so bad in biggest network company
Hi I’ve upgraded using the anytime upgrade scheme and I’m waiting for the phone to be delivered. The phone I’m returning back is the same as what I got from ee originally but is a replacement device from AppleCare. Does anybody know if this would cau...
Rang ee on Friday for a phone upgrade and still heard nothing. Tracking has been saying dispatch expected within 24 hours since Friday night. Wouldn't be so bothered but I paid for next day delivery.
Hiya, So I have the option I add a line onto my account. I’ve found a “good as new” phone to add and it comes up with the flexi pay. It doesn’t say anywhere if it’s just the phone or a plan? E.g is there like texts/calls included with paying monthl...
Morning, I need to provide an invoice number for the purchase of a Samsung S23 to claim cashbook and a set of Samsung buds. Any idea where this can be found? I've checked order form and emails- the product has arrived already
Hello , I upgraded my phone on Saturday evening . received an order confirmation email and a text saying I have documents to see on the EE app but I can’t access them .I received an email about a DD guarantee and I can see the order has not been di...
