Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62411 Views
  • 120 replies
  • 15 Helpful

Waiting for my SIM card

I am also waiting for my SIM card , Ordered it last Sunday , Still hasn’t arrived Went into my local branch yesterday and was told they can’t do anything ring this number . 40mins later while instore still no answer and then was also told it can tak...

Magic5 by Investigator
  • 399 Views
  • 1 replies
  • 1 Helpful

Re: EE Upgrades: All you need to know

I've made an order recently ************ - Unlimited All Rounder for iPhone and when I contact CS they said they cannot find it even though I received an email confiming, would anyone be able to help? Thanks.

Upgraded phone

Ordered an iPhone 16 pro max white two weeks ago and the order has been sitting on dispatched for a week and a half but no date of delivery no updates other than that why is this and what’s the point of updates if it doesn’t tell you anything 

Leah0104 by Investigator
  • 573 Views
  • 5 replies
  • 0 Helpful

PSVR2 order update

I ordered a PSVR2 on October 25th, received the confirmation order yet have no further updates regarding the delivery. I have tried checking my order status but nothing shows up. The original email I received states I will receive text updates and al...

cjbkorn by Explorer
  • 461 Views
  • 3 replies
  • 1 Helpful

Return of Mobile broadband package

HiI ordered a mobile broadband package on Tuesday but there was a mix up with the order and I received the wrong hardware and sim contract. I have submitted 2 return forms but as yet I haven't received an acknowledgement of either submission from EE....

smit06 by Visitor
  • 377 Views
  • 1 replies
  • 0 Helpful

Resolved! Samsung tv

I’ve placed a order for a new Samsung tv & straight away got a email saying my order is on its way but that was 2 days ago I haven’t heard anything back so I wanted to know does anyone have any experience with delivery or even if my order has been ap...

Vickimc by Investigator
  • 984 Views
  • 7 replies
  • 0 Helpful

iPhone 16 Pro Max not heard anything

I ordered a new iPhone 16 Pro Max dessert 256GB on the 8th October and have still not heard anything or received a text to track it, or even acknowledge the purchase. My old contract is still appearing on the EE app and thought it would’ve been updat...

Guyhgfft by Visitor
  • 383 Views
  • 1 replies
  • 1 Helpful