If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
hi, I ordered a new phone on sunday over the phone, told me id have it delivered today but ive had no email conformation, i cant ring ee as i have no other phone to contact. So i have no reference number to track this new phone or a pin to give dpd ...
Hi!Ordered a new phone on Saturday evening, just wondering if it will be processed after the bank holiday? Only ask as we had been to the EE store that day and someone in staff said that you do but I've not had any confirmation of dispatch. Thanks
I registered to buy a only SIM card yesterday. I received this emailSuccessful EE order ref: xko….. Now my order has been accepted and I have to wait for the SIM card?
Hi can anyone help I've had the new samsung z flip 6 which says comes with the samsung ear buds how do you claim them?. Many thanks
I ordered the Google Pixel 9 Pro XL online last week - and because I am trading in my current device my order was on hold. Then it took 2 days of waiting on the phone to speak to someone who then cancelled and recreated a new order for me on 15 Augus...
Purchased a SIM only.waited over 7 days for deliveryhad to call customer services number and wait over 60 minutes.
Hi, I recently upgraded my mobile phone and also broadband and had two returns bags with two different return addresses on which is baffing as to what goes in what bag and to which depot. Ones to Bt/ee returns Yorkshire distribution centre which I w...
Unable to track my order, have been given 2 order references. Does anyone know when these orders should ship?
Hi, I placed an order but then got asked to contact customer services to proceed as you need a few details - I can't call because my phone is broken (hence the need to place an order). Is there another way to do this?
