If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
How do I get an invoice for my new phone?Samsung wants this including supplier logo so they can go ahead with my free gift
Hi, I took out a new contract yesterday for a phone and airtime plan. The guy said all confirmation etc would be sent straight through via email after I signed everything and got off the phone.its the next day and I still haven’t had any of this pape...
I recently ordered a new contract with EE for a pay monthly phone - (iPhone 15 Pro Max (White 128gb). I didn’t realise at the time but when placing the order, I had misspelt my email address at the end (worst mistake ever)! Luckily I had screenshotte...
Hi I tried to buy a monthly plan for an iPhone 13 with a large upfront payment but EE has declined my credit check. I have received no information on when my money will be refunded, the money has left my account. I am stressed please help
Hi, I recently ordered a new upgraded phone monday 20th May and received a confirmation email straight away but since then I have received no updates from ee or dpd and every time I check the ' track order' on ee website I keep getting the same mess...
Hello all,I'm looking for details of my upgrade order on the ee website.My new phone arrived today but it was a different model to the one I thought I ordered.I'm trying to check if I made a mistake and ordered the wrong model, or if ee made a mistak...
Hi can use send the information to just my email by any chance instead of txt or is it a automated service txt , just the number I have is a ee already and not in use as my contract has ended , also when I receive my new handset can I then change my ...
I just signed up for the 15 pro monthly contract, I paid the upfront 30pounds but got no confirmation email. The money has been taken out of my account, I am a little worried.
Ee cancelled my order due to credit check but took muupfront payment and this has not been refunded how long will this take to return to my credit card. I’m down £30
Can I have a free phone
