Order

Robbo8825 · ‎06-06-2025

I ordered a phone 3/06/25

Had a confirmation email but nothing since?

Schockwave · ‎06-06-2025

Welcome to the community,

Have you checked your spam/junk folder?

As soon as EE dispatch the phone, you will get notification from DPD up to the evening before delivery and another one on the day of delivery with a one hour window, but deliveries do not happen over the weekend, so the earliest will be Monday.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎06-06-2025

Hello @Robbo8825 ,

Welcome to the community,

Have you checked your spam/junk folder?

As soon as EE dispatch the phone, you will get notification from DPD up to the evening before delivery and another one on the day of delivery with a one hour window, but deliveries do not happen over the weekend, so the earliest will be Monday.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Northerner · ‎07-06-2025

Hi @Robbo8825

Have you checked order tracking.

https://ee.co.uk/help/orders

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.