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I have ordered a phone and no confirmation

Jovicjojo
Visitor

I have ordered a phone and payed the deposit 

I haven’t received a confirmation email so can’t track it. It’s also not showing in my orders it just says page unavailable. 
The money has been taken fro

 my bank,should I be worried 

1 REPLY 1
Ritu_D
EE Community Support Team

Good morning @Jovicjojo 

Welcome to the community. 

What did you order? I can imagine you are eager to receive your order. 

Could you check in your spam/junk mail to see if your confirmation email is in there? 

Is the payment showing as pending with your bank? 

When a order is placed a payment request is sent to your bank, but the payment wont be taken until the order is processed. Your bank will set the payment aside "Pending" until we take it. 

If for any reason the order does not get processed the bank will release the "pending" payment back into your account. 

Thanks 

Ritu