If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I bought a Quest 3 headset from the online store. It arrived last week and is faulty (overheats and shuts off). I gave it a few days and it was still happening so I tried to initiate a refund.I filled in the refund form on EEs site. This was a coup...
Still waiting for my order
Hi, Does anyone have a phone number for orders made on ee store website - struggling to get anywhere - need to amend the address before tomorrow as DPD have already tried to deliver once. asked for call back and sent email already.
Hi, I'm a monthly contract customer and bought Nintendo switch 2 (mario kart edition) from your shop, it has security seal tampered, I can't check it if the code is working because it's a gift for my son and it will be opened on Friday. Do anyone had...
I started an EE finance application for an iPhone 16, I filled it out and it said I’ll get updates via email within 2 hours and it’s been almost 5 since and I haven’t gotten anything, does anyone know how long this process usually takes?
Hello,I am new to EE and wasn't sure what I needed, so I accidentally ordered excess equipment that I don't need. I would like to know how I can return it. The equipment is in its original packaging and is unopened. Rather than let it go to waste, I ...
Hi, I upgraded online and ordered the wrong handset, I ordered the s25 edge..I wanted the s25 ultra! I have ADHD...and i was very confused when I received the wrong handset! Anyway I have asked for a return within the cooling off period and I have re...
Order No. xko********* This is for an Apple Watch, DHL tried to delivery on Sunday but needed a Pin number which had been sent to the number on my old Apple Watch. Obviously I don't receive messages on my Apple Watch from that number as it is tethere...
I ordered a switch 2 Mario kart bundle on Thursday through the ee app. I received an initial confirmation email. It has been 5 days since then without any update and I used 2 day delivery. Any help would be appreciated. Thank you
I have ordered a phone and payed the deposit I haven’t received a confirmation email so can’t track it. It’s also not showing in my orders it just says page unavailable. The money has been taken fro my bank,should I be worried
