Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52251 Views
  • 117 replies
  • 15 Helpful

Resolved! AirPod max

Hi, I ordered AirPod max, but says “out of stock. Available to order”. Does this mean they’ll be delivered? As the order was complete. If so, do you know how long it’ll take? Thank you.

Dw80 by Explorer
  • 694 Views
  • 6 replies
  • 2 Helpful

Rejected order

Good afternoon my name is Oladimeji and I ordered an iPhone 15pro max on October 2023, and I was deducted of £30 from my account, few days after I received a mail that my order has been declined that I will be refunded but up till this moment I haven...

Resolved! Disgusting service

I didnt like my upgrade filled in all the relevant paper work , received  the silver bag and posted it back in January . EE are saying that is not been received and I am liable I have proof of postage  which shows the post code I have never been trea...

Cancel order

Hi I just have ordered a sim with contract scout but I wanna cancel it how can I do that?

saba2252 by Explorer
  • 378 Views
  • 3 replies
  • 0 Helpful

MY order

I ordered a new phone 3 days ago, and since then heard nothing about delivery- tracking info just says "sorry can't show order details right now" the only way to get in touch with EE is by phone, my old phone smashed which is why I've ordered a new o...

misbah3 by Investigator
  • 318 Views
  • 4 replies
  • 0 Helpful

Order

Hello I am waiting for a new SIM card which was promised on Sunday 3rd march?

Kay2968 by Visitor
  • 264 Views
  • 1 replies
  • 1 Helpful

DPD - two failed attempts but i was home

I was expecting a DPD delivery of my new upgrade two days ago. I was at home in the front room right by the front door. 20 mins after my supposed 1 hour window i had a text to say sorry we missed you and a picture from the end of my drive of my house...