Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59106 Views
  • 122 replies
  • 15 Helpful

Phone

hi there I'm just wondering where my order is it's been a week now and still not received it thank you 

Resolved! Upgrade

Ordered a new phone last Thursday, had email confirmation, but still no sign of delivery 

Sue2266 by Investigator
  • 488 Views
  • 5 replies
  • 3 Helpful

Orders

I have Order my phone today money been taken to my acct but no email no confirmation email at all 

RETURNING A PHONE TO THE EE STORE

I lost my phone and went to the EE store in Tooting Broadway as I was desperate and needed a phone for work. The staff were very helpful and I left the store with a new phone and contract. Later the same day my phone was handed into lost property at ...

mjrimell by Valued Contributor
  • 1080 Views
  • 2 replies
  • 2 Helpful

Resolved! Galaxy buds pro 3

 just wanting to try and get update on where the buds are? 

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Barnesy88 by Investigator
  • 4501 Views
  • 51 replies
  • 1 Helpful

Status of Store Sales Systems

I visited an EE store yesterday with the intention of leaving with a new phone to replace my Saddroid special which has decided it doesn't want to play phones any more. No problem getting to chat with an advisor who was helpful if a little dry. Probl...

Anyone else surprisingly received a free case with their Fold 6?

Hey all! Upgraded to the Fold 6 today and by my surprise there was also the S Pen Case in the packaging. I wasn't told I'll be getting a free case when I upgraded though and there's nothing on EE website about it. Did anyone else get one too? Great t...

Matt382 by Investigator
  • 2122 Views
  • 9 replies
  • 2 Helpful

Resolved! My pre order

I pre ordered my iPhone 16 pro max on 25th September is there a uodate on when it will be in to despatch 

Casey30 by Explorer
  • 397 Views
  • 3 replies
  • 2 Helpful

Resolved! Tracking order, timed out!

Placed an order yesterday morning (17th July) to upgrade my phone to the Samsung Galaxy Z Flip6 256MB Mint.Said it will be here tomorrow, I've had a confirmation email just after I placed the order with an XKO order number but this number isn't allow...