Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55615 Views
  • 118 replies
  • 15 Helpful

Resolved! Confirmation

i have just bought apple airpod headphones today and have yet to recieve a confirmation email or even tracking number, all i have received is a EE finance email and agreement number.slightly worried as these headphones are very expensive and i don’t ...

essy18 by Investigator
  • 953 Views
  • 10 replies
  • 0 Helpful

Ultra smartwatch in grey

How long does it take the main base in crewe to stock up with an item ?? I'm waiting from the 26th of July yeah it's only four days but feels like a life time 

mattjb73 by Visitor
  • 306 Views
  • 1 replies
  • 1 Helpful

Cancellation of Order of 25 July 2024 and refund £60

Please cancel my order no.  ************ and refund £60.00 that I have paid. I tried to call you back numerous times but kept getting cut off I would appreciate it if you would  confirm that this has been done   Many Thanks Barry  

Order status confused??

ordered new phone and got the initial email below thanks for order etc when I track it shows the status below does this mean it’s awaiting dispatch and it’s passed all checks? Been on phone an hour trying to speak to someone   

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TT94 by Visitor
  • 387 Views
  • 1 replies
  • 2 Helpful

12 months free Disney

I got a new galaxy S23 and applied for the trio of gifts. I've received the buds and had the £100 cashback.  I can't work out how to claim the free 12 months Disney+, I presume I need a code or link ?

Mc80 by Visitor
  • 3145 Views
  • 5 replies
  • 0 Helpful

Unable to recieve pin code

I'm about to upgrade my phone but the pin verification isn't working. Apparently they've sent me a pin but I haven't received anything and now I've reached the limit of pin numbers they can send.What should I do?

Cerys13 by Visitor
  • 353 Views
  • 1 replies
  • 1 Helpful

iPhone 15 pro delivery date

So I have the order confirmation but it has a bubble with a cross over the delivery eventhough it says it was dispatched and that was 3 days ago? Does it take long as I have had no further update and when I’ve ordered things in the past I would alrea...

Luke1605 by Explorer
  • 399 Views
  • 3 replies
  • 2 Helpful

Re: Hi

I ordered a mobile phone drone Ee and I’m a new customer. iPhone 15 pro max. I have problem with the delivery. I work most days. The delivery driver is calling  from a ID caller number. How do I contact him 

Resolved! Refund

So I tried to order a phone friday which got declined the took a upfront cost of £30 It is pending in the bank I WANT MY MONEY BACK