trade in

dylanlynch95 · ‎28-08-2025

so ive upgraded my phone but accidently chose a trade in option but have no intention of training my current phone in is there a way around this or an alternative?

Chris_B · ‎28-08-2025

@dylanlynch95 Just to add because you chose trade in your potentially got a cheaper tariff, you need to call as advised by @Schockwave to cancel the order.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Schockwave · ‎28-08-2025

Hello @dylanlynch95 ,

Welcome to the community,

You will have to ring customer service and speak to them, we have no account access and do not know who you are, this is a public forum.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Chris_B · ‎28-08-2025

@dylanlynch95 Just to add because you chose trade in your potentially got a cheaper tariff, you need to call as advised by @Schockwave to cancel the order.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.