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Guest Orders

MConway10
Explorer

‎27-08-2025 08:29 PM

My son placed an order yesterday as a guest for a new PS5 controller. We are not a customer of EE currently.

He has realised today that he put the wrong address details, but I can’t find any details of how to speak to someone to rectify this. All the information relates to if you are a current customer or have a mobile with EE. Hoping someone can help please!

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎27-08-2025 08:43 PM

@MConway10  The order was placed via EEs online store,  so if you go to the bottom of THIS page and click contact us and then go to “

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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MConway10
Explorer
In response to Chris_B

‎28-08-2025 09:14 AM

Thanks Chris for your response.

unfortunately that is the number I have already tried and it won’t let me progress to talk to someone unless I enter a mobile number for a EE phone which we do not have as we have purchased something as a guest not an existing EE customer.

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Lesley_W
EE Community Support Team
In response to MConway10

‎28-08-2025 01:02 PM

Hi @MConway10 

Welcome to our community.

The link @Chris_B has included does have an email option on the contact us page. You don't need an EE number to use that and the team will be able to help with this.

Lesley

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