Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51718 Views
  • 117 replies
  • 15 Helpful

Resolved! Help

Trying to complete a order online and anytime I go to checkout it keeps giving me a error saying to log in when I already logged in I have a screenshot of it if someone could help me that would be great 

SkrigzHD by Investigator
  • 345 Views
  • 5 replies
  • 0 Helpful

Galaxy S24 ultra

Is S24 in stock right now. If pre ordered when will we get the phone.

Complain.

@@Hello am not happy since I tried to purchase a phone through online but I have been charged three times only to receive nothing but my account shows payment has been proceeded how do I get back my money,or perhaps the phone,and a refund on the extr...

Wairimu by Visitor
  • 297 Views
  • 1 replies
  • 0 Helpful

Upfront payment

I have tried getting a contract with upfront payment of £30 and it has been taken and I've been declined how long till I get this back? The funds shouldn't of been taken before processed.....

Sooty93 by Investigator
  • 401 Views
  • 7 replies
  • 0 Helpful

Order

I made an order for an early upgrade on Tuesday, paid the upgrade fee which has been taken from my bank account. I was given an order reference & email. I had heard nothing by Thursday even though it advised would be dispatched within a day. I called...

Sharry61 by Visitor
  • 270 Views
  • 1 replies
  • 0 Helpful

Account holder for 6 years; 2 lines.

I recently downgraded to sim only , after at least 6 years holding an EE account. I had previously added extras to my account; headphones, PS5, speaker. However, when I attempted to order a pair of Sony wireless headphones for myself ( last pair for ...