The EE Community

Friends & Family code not working

Trying to order new sim only plan - all rounder for iPhone - but site is not letting me apply F&F code. Getting below error message. I did try with the non-iPhone all rounder plan and the code works. But I want the iPhone plan for the free Apple Musi...

I am currently in Portugal and cannot make calls

I am currently in Portugal and cannot make calls on my mobile iPhone 14 all calls are failing . I have roaming on for eu

The same thing happens to my wife. We are in Portugal at the moment and for the last couple of calls from our son in Switzerland have gone straight to her voicemail so he contacted her on WhatsApp. A call from her sister in the UK said the number is ...

Order gone missing

So i ordered a phonelast thursday from the ee store, was supposed to of been delivered last friday but i was out, parcelforce left a card saying its at my local post office, this is not the case, i have been twice now and they donr have it, i emailed...

All-rounder contract, with EU roaming, suddenly stopped working in Cyprus

I have been in Cyprus for a few weeks, using my EE phone to call UK numbers. I visit Cyprus regularly and never had a roaming problem since joining EE 3 years ago. I have an All-Rounder contract, with unlimited everything, including EU roaming. Roami...

Samsung refusing to honor s25 offer

After going back and forth with samsung they are refusing to honor the offer now buds and watch as I have a discount on my account. Unless this is rectified I will be returning my handset under the cooling off period.

I also have this issue. I am receiving text messages but i am unable to call australian numbers with my sim, i have the inclusive add on for roaming zone 1 and my data works. its just calling numbers. Did you manage to find a solution? 

Full works roaming SIM plan & Cayman Islands

Will a full roaming sim plan for iPhone cover the Cayman Islands (which I believe is not included in the same zone as other parts of the Caribbean)?

Price increase

Hello, why is my monthly SIM card fee now £25 after 6 months, when it was £20 at first?

Trust who

Just looking at my trust pilot for reviews.1.5 scores out of 5so can see who’s running this Community chat.