Order Wednesday

Markshark63 · ‎02-09-2025

Ali_A · ‎02-09-2025

Hi @Markshark63

Orders placed for a new line or device on Wednesday last week should have been processed by now.

Please check your Spam/Junk folder of your email to see if you have an order confirmation or update message, as it may have been filtered there.

If you've have no update by email, it may mean there has been a problem with your order. Please give our Customer Care team a call who will be able to locate the order you placed and give you an update if it has been processed or cancelled.

Ali

View solution in original post

Schockwave · ‎02-09-2025

Hello @Markshark63 ,

Welcome to the community,

Please explain? Need more information in order to help you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Ali_A · ‎02-09-2025

Hi @Markshark63

Orders placed for a new line or device on Wednesday last week should have been processed by now.

Please check your Spam/Junk folder of your email to see if you have an order confirmation or update message, as it may have been filtered there.

If you've have no update by email, it may mean there has been a problem with your order. Please give our Customer Care team a call who will be able to locate the order you placed and give you an update if it has been processed or cancelled.

Ali