Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52058 Views
  • 117 replies
  • 15 Helpful

Resolved! Joining ee

I have just applied for a mobile contract paid the upfront cost and not recieves an email 

contract phone not arrived

Ordered a new handset and contract 10 days Ago and was initially issued a "thanks for your order" email since this point I have recieved no further confirmation from EE I have since attempted to track my order using the order number and my phone/emai...

sam989 by Visitor
  • 291 Views
  • 1 replies
  • 0 Helpful

Order

Hello,hoping someone can help, I placed an order today and paid a little upfront cost, I got an order confirmation and set up my online account. But couldn’t see anything I then later on got an email stating thanks for choosing EE your order will be ...

Jrich1997 by Investigator
  • 294 Views
  • 3 replies
  • 0 Helpful

Samsung S24 Ultra pre-order

I ordered 28 days ago and still havent recieved any delivery information about my order. Im getting a bit worried as the deadline for the watch is getting close. 

Apple watch

Hi trying to purchase an Apple watch and it says in stock, but then advises no plan available for me…. Anybody know why?

Mandy1112 by Investigator
  • 318 Views
  • 5 replies
  • 2 Helpful

S24 ultra delivery delayed

I placed an order on the 20th Jan for an s24 ultra black 1Tb and enquired with customer service when I would receive my order.I was informed that it would be shipped in 3-5 days and that it was marked as a priority as I enquired.It's now the 25th and...

Sheraz121 by Investigator
  • 2060 Views
  • 16 replies
  • 6 Helpful

Order confirmation needed

Hello,I have ordered a new iPhone 15 pro 512gb and I paid £300 upfront. After payment I got a mail stating that I need to call EE customer service to provide more details and to confirm my order. I been trying to reach EE customer service through cal...

Ganesh6 by Visitor
  • 390 Views
  • 1 replies
  • 0 Helpful

New order

Order number: ******* Order date: 9 Feb 2024I didn't get yet please update the details  Mod edit: [please don't post personal information on the community].

Order placed no confirmation email

HiI upgraded my contract to a sim only as my contract is coming to an end and I've had no confirmation email or anythink etc checked all spam boxes etcIf anyone could help.Thanks

Resolved! S24 ultra pre-order gift

I've pre-ordered the s24 ultra hopefully gone through fine only received one email. Can't see any info on claiming the galaxy watch6. Anybody have info on this?Thanks

Skyway20 by Investigator
  • 4020 Views
  • 17 replies
  • 8 Helpful