Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51722 Views
  • 117 replies
  • 15 Helpful

How to find invoice number?

I've received my s24 ultra but I need the invoice number how do I find this? They haven't sent it or the confirmation email.Thanks 

Order Processing taking a while?

So, last week Monday on the 12th I ordered a PS5 Dualsense Edge Controller, at the time they were awaiting stock, stock was available the next day on the 13th. It says 1-3 days delivery, all I have had is the confirmation email and the EE app/website...

PaintOfCoat by Established Contributor
  • 2537 Views
  • 3 replies
  • 0 Helpful

Resolved! Impossible Question

Trying to join EE from BT today but gave up.The online order form was easy enough for the most part but then I got to the Direct Debit section.I have an excellent credit rating so didn't foresee any problems, that is until I got to the one about the ...

Resolved! Wrong email address

I just did a contract u limited data but the confirmation was sent to the wrong email address 

Hello

I recently made an order and I received only a text on my phone number. I don’t receive any email from EE. Many thanks 

Return/ scanning in warehouse

My phone was back to Ee on Monday 20th but it still hasn’t been scanned and I can’t order another phone until it has been scanned. Anyone know how long this takes? I was told over the phone it can be up to 48 hours and it’s been more than that now. 

Ee/bt hotspot

Hiya I applied a few times for the on the go hotspot but the moneys been taken out my bank I was wondering how I can speak to someone to resolve this by getting me online or refunding the money back please 

Phone hasnt been dispatched

I placed an order on Sunday night for an iPhone 13 I had a confirmation email but nothing since is that normal?.

How long does upgrade anytime return phone take

Decided to upgrade my phone after a year and the phone I have sent back hasn’t yet been cleared and I’m about worried, as I keep getting texts reminding me to post it. I used the prepaid envelope and sent it on the 7th of feb. Should I be worried?

Niallls by Contributor
  • 414 Views
  • 5 replies
  • 0 Helpful