Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57080 Views
  • 120 replies
  • 15 Helpful

New phone

I have ordered a new phone what do I need to do now 

Order iPhone 16 pro max

I just made an order for iPhone 16 pro max. I have done the credit check and signed the contract but it’s now saying I have to call we tomorrow morning which I don’t understand and also the upfront fee has been taken as well 

Rodery by Established Contributor
  • 424 Views
  • 3 replies
  • 0 Helpful

iPhone 16 pro preorder

Extremely disappointed! I ordered the iPhone 16 pro max on the 14th and was told that I’d get my delivery options on the 19th. When I didn’t get any email or message I called EE. The lady told me that there was “something” wrong with my order but she...

Ha671 by Explorer
  • 755 Views
  • 6 replies
  • 2 Helpful

Apple Watch Series 10 & Ultra 2 Pre-Orders

Hello, I Pre-Ordered the new Apple Watch and was wounding if anyone has heard anything? Tracking isn't showing anything and ive had no communication's... With the release date today I was hoping for a new shiny watch getting delivered.... 

venom4519 by Investigator
  • 1508 Views
  • 12 replies
  • 5 Helpful

Delivery & Packaging

Hi, is there a reason EE use flimsy postage bags to package deliveries? I’ve received add-to-plan accessories, iPhones, and iPads, and they’ve always arrived scuffed or dented because they’ve been put in thin postage bags, which offers no protection,...

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ALEXGF by Explorer
  • 616 Views
  • 4 replies
  • 2 Helpful

Pixel pro 9 fold stock update

Is there any update on when ee will be getting more folds in stocks. Ordered the 512gb porcelain on the 5th, confirmed on the 8th.Understand the 28 day wait time but was told on the phone it could be earlier. Thanks.

Order

Ordered my pixel 9 pro in bradford store on monday was advised will receive on Tuesday on wednesday called in to complain and advised will receive friday which is today still no update phone appears to not have dispatched even no other details and no...

ANE187 by Investigator
  • 497 Views
  • 5 replies
  • 1 Helpful

Apple Watch ultra 2 preorder

Hi,I preordered the Apple Watch Ultra 2, it said at the time of order completion that I will receive it on launch day, which I thought was today 22nd sept. I’ve had confirmation of my order at the time I ordered and in delivery section it states the ...