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ADDITIONAL TRACKING?

Siangilbert
Investigator
Investigator

‎11-09-2025 10:19 AM

Hello. I have upgraded to a new phone . The order number says it has been dispatched. It has said this for 3 days. I have had no email or confirmation.
Is there any additional tracking like with DPD? I am just worried its been 'misplaced'

thank you sian 

0 Helpful
4 REPLIES 4
Siangilbert
Investigator
Investigator

‎11-09-2025 10:24 AM

yes i have downloaded DPD app

0 Helpful
Michael_D
EE Community Support Team

‎11-09-2025 12:41 PM

Hi @Siangilbert 

Thanks for coming to the community.

I know you'll be keen to get your hands on your new phone.

Which model, including colour and storage have you ordered?

If the phone has been dispatched and you are registered on the DPD app, it would usually show the details of the delivery once it is with DPD. If it is not showing anything under your active parcels in the app, it wouldn't be with them just yet.

Michael

Siangilbert
Investigator
Investigator

‎11-09-2025 02:01 PM

This has all been resolved 🙂 the daughters phone was getting the texts . CS cleared it up thank you

0 Helpful
Michael_D
EE Community Support Team
In response to Siangilbert

‎11-09-2025 02:04 PM

Brilliant news @Siangilbert, I'm glad to hear it.

Thanks for keeping me updated.

Take care and enjoy the new phone when it arrives 🙂

Michael