Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56891 Views
  • 120 replies
  • 15 Helpful

Dispatched

Hi has anyone had their iPhone 16 dispatched email or updated on that app yet I ordered on the pre-order and it’s still not updated

Sim free EE Iphone 16 pro max order

I ordered the phone  on 23rd September but haven't received the confirmation of order email. Ee hasn't also posted when it will be delivered or estimate delivery date .

IPHONE 16 PRO MAX ORDER TRACKING AND CUSTOMER SERVICE

I placed an order last week for the new iPhone 16 pro max, I was on the phone for around 2 hours and was advised the phone was ordered and would be out to me  Friday 20th, I called up the day before to see the delivery time and was advised it was nev...

Ordered eSIM on the 20th, still waiting after 5 days

Hi,I ordered a 24 month eSIM on the 20th to be delivered to my flat.- How can I follow up on the order? I haven't heard anything since the emailed order confirmation, and can't seem to track the order through the app or online. The app said 1-2 worki...

shook210 by Investigator
  • 571 Views
  • 4 replies
  • 0 Helpful

Number

Placed an order last week. Had my upfront cost refunded to me but no explanation why. Also seeing the number calling me could be a potential scammer. Is **** a actual ee number    [Mod edit: Please do not share private information as your posts are ...

_kb2344 by Visitor
  • 318 Views
  • 1 replies
  • 0 Helpful

Resolved! Upgrade tracker not working

I upgraded online over a week ago, I recieved an email notification with an order code. I've tried to track online but get an error message. When I choose the option to check via my logged in profile, there is no record kf ny order. I have tried to c...

Lsanford by Explorer
  • 463 Views
  • 3 replies
  • 4 Helpful

Resolved! No confirmation for ps5 order

Hi there,ordered ps5 this morning but got no order confirmation.so rang 150 and the nice lady gave me the order number.tried to track it and it says invalid.help

Issue ordering Apple Watch 8 via website - verification PIN?>

Hello,trying to upgrade my current Apple Watch to new Apple Watch 8/GPS,Website is trying to send a PIN verification code to the number currently associated with my Apple Watch (separate number from IPhone) but I do not receive the text message.Any i...