Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63109 Views
  • 120 replies
  • 15 Helpful

Resolved! Samsung S25 Ultra Preorder

Hello Guys, I put an order for an upgrade on my phone the Google Pixel 8 Pro to the new Samsung S25 Ultra, but I got an email saying that if my Google pixel isn't with them on the 7th of February I have to pay the £470 for next bill but I don't wanna...

Iphone 16 pro- 16 pro max pre order thread/that time of the year again

Hello everyone in the ee community it’s that time again of the year placing and tracking the new iPhone 16 and 16 pro max’s orders and especially since a few years with delay issues with ee and then ringing them up and patiently waiting for that DPD...

King-Boss by Established Contributor
  • 168260 Views
  • 1517 replies
  • 501 Helpful

Error on order form - missing email address

Trying to add a sim only package to my account but when ordering the form errors out asking for an email address but there is nowhere on the form to enter one as the details are pulled in from my account (my email is my login)  -  completely blovked ...

Aldo911 by Visitor
  • 1189 Views
  • 1 replies
  • 1 Helpful

Help

Just placed and order. says in the subject call to discuss but no where in the email says this and says it’s gone through they’re working on it right away when you ask google Al as well it says this means your processing order is this the case? im so...

Alyycc98 by Visitor
  • 389 Views
  • 2 replies
  • 0 Helpful

Resolved! New EE Tariffs - End of upgrade any time

Anyone else noticed it looks like EE have ended the upgrade anytime tariffs in the last refresh? For those of us who switch to the new iPhone or Samsung device every year it would seem this is our final year!

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garetc by Scholarly Contributor
  • 1808 Views
  • 4 replies
  • 3 Helpful

New sim

Hi if I order a new sim from ee will new number come with sim

purchase of my smartphone

I purchased a phone but did not receive confirmation of the order and the deposit amount was deducted from my account.

Liviaaa by Visitor
  • 361 Views
  • 1 replies
  • 4 Helpful

EE Change of address scam - EE Worker!

Hi all,this is a post to warn people about a possible scam. Today my wife ordered a new Apple Watch on the app, all was well but 30 mins later my wife got a text from 150 stating that the change of address she had requested has been processed. So we ...

Resolved! Receiving a new phone

I'm expecting a new iPhone and Sim card to be delivered this morning. I've received a Sim card and a text message to my friend's mobile that my new device has been delivered. It hasn't just the Sim card. Will I still be receiving my phone?

Resolved! Not received my delivery

I placed a order in the 13th of January and still haven't received my order and I've made a payment there is confirmation of the order but it won't let me track it says oops timed out,I've had no update on delivery 

Alice912 by Investigator
  • 680 Views
  • 6 replies
  • 3 Helpful