Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56263 Views
  • 118 replies
  • 15 Helpful

Resolved! Pixel 9 pro fold order updates

Hello can anyone help or give me any info/update on my order please I ordered the pixel 9 pro fold 512gb on the 2nd of September and was told I should have it on the 4th as that was release day and not had any updates since only my order confirmation...

SDavisuk by Valued Contributor
  • 423 Views
  • 1 replies
  • 0 Helpful

Resolved! Pixel 9 Pro XL stock issues

Morning,I was just wondering if there are stock issues with the Pixel 9 pro XL series, EE are usually great at sending orders out within 24 hours but have only had the order confirmation so far. Ordered on the 12th.When i ordered It did say in stock,...

MattJag by Visitor
  • 691 Views
  • 1 replies
  • 1 Helpful

Trade in and up

Wondering if anyone can help me?I have opted for the Upgrade and trade in my old phone this week. I have just transferred everything to my new phone, taken my case off my old one and seen spot marks on the sides. Unaware how this happened, i never ta...

cole1231 by Visitor
  • 327 Views
  • 1 replies
  • 0 Helpful

Bought phone and regretting it so far with ee

Payed 539 quid for a new phone on Wed (it's now Friday) and was told when on the phone with customer services that all I'd have to do would be set up my account and then give them a call back today to sort out moving over my number and so far it's be...

Cdw4 by Visitor
  • 330 Views
  • 1 replies
  • 0 Helpful

Left on hold for an hour

Hi, I have recently purchesed a sim only plan and when I did it was 6 month half price but the confirmation email I got today is not showing that at all. I tried to call today, first the phone system sucks. There are no options for SIM only and every...

Data Sim - Website Pricing Error

Just in case some EE moderators are viewing.  There is a pricing error on Additional Data Sims for EE Broadband and EE Mobile Customers (EE One). https://ee.co.uk/shop/mobile/add-data-sim.Additional Data SIMs are priced at £0 for No Frills, £1 for Un...

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baabaa90 by Established Contributor
  • 607 Views
  • 9 replies
  • 0 Helpful

Resolved! all rounder plan

Unlimited Watch Data included. Can i use that for a cellular ipad instead of a smart watch?

hunti86 by Investigator
  • 609 Views
  • 6 replies
  • 2 Helpful

EE Store Pixel Watch 3 order

Has anyone had their Pixel Watch 3 delivered from EE store?  Had one in on pre-order for a couple of weeks and was expecting it on Tuesday but it's still showing as 'Processing'.  No response to emails from them...

DaveP7 by Explorer
  • 290 Views
  • 2 replies
  • 1 Helpful

Picking up phone without valid photo ID

Hi,My partner went to pick up their phone from an EE store and was unable to use their provisional driving licence as ID because it has expired. If they also have no passport, what options are available to pick up their phone - or is it just not poss...