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Issue with order

Gracehunt46
Visitor

‎23-09-2025 03:01 PM

Placed an order last night and recieved a text this morning saying there was an issue with the order and gave me a link to speak to someone on live chat been waiting for 5 hours to speak to someone still nobody has responded, I can’t phone up as my phone is broken that’s why I am requesting a new one. 
does anybody know how I can sort this and does this text mean my order will not go through? 

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎23-09-2025 03:35 PM - edited ‎23-09-2025 03:36 PM

Hello @Gracehunt46 ,

Welcome to the community,

We have no way of knowing as this is a public forum with no account access, you would have to speak to them using another phone or a web based app. Staff are probably busy with customers  on the phone.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.