Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61680 Views
  • 118 replies
  • 15 Helpful

My order

I bought the 16 Promax 256GB on contract on the 11th Dec and £30 was deducted from my account but still haven't got a message in my email about my order.

Ola495 by Investigator
  • 585 Views
  • 8 replies
  • 2 Helpful

Ordered over the phone - no confirmation?

HI,I ordered a SIM only deal over the phone on Tuesday; they said it would arrive yesterday (no sign of it yet) but more worryingly I have just realised I have no confirmation email at all? Not in spam/junk etcIs this normal?

martin2345uk by Established Contributor
  • 361 Views
  • 2 replies
  • 1 Helpful

Backorder iphone 16

I ordered a iphone 16 over the phone the lady on the phone said it be delivered tomorrow etc. I paid next day delivery. On the order tracking jt said it backordered. I like to know roughly how long it will take? I'm not really impressed I paid next d...

Nicky91 by Explorer
  • 567 Views
  • 3 replies
  • 0 Helpful

Resolved! Google pixel 8a ear buds claim

Hi there. I recently bought the pixel 8a and am looking for the link for the ear buds claim. I've only found it for the 8 pro so far. Thanks Hannah 

Resolved! Google pixel earbuds with pixel 8a

I recently upgraded to a Google Pixel 8a on the 29th Nov. How do I go about claiming the earbuds please, I have had no information on how to do this? Thanks

Resolved! When does the 14 day cooling off period begin?

I ordered a SIM only contract Tuesday, they said it would come in the post today, Thursday, but it hasn't - when does the 14 day cooling off period start? When you order it or when you actually receive it..?Thanks!

martin2345uk by Established Contributor
  • 576 Views
  • 2 replies
  • 1 Helpful

Resolved! My device

Hi I ordered a phone on Tuesday I got the thank you email with order number I can't seem to track my order thanks Claire[Mod Edit: Removed personal information from the forum]

Ear Buds Offer with Google Phones

I recently purchased a Google Pixel 8a with which I am very pleased.  However, I was disappointed in that an offer for free ear buds in the listing was misleadingGift with Purchase.Claim a free pair of Pixel Buds A when you buy a Google Pixel 8a.  Of...

ALH44 by Explorer
  • 473 Views
  • 1 replies
  • 0 Helpful

Resolved! Successful order.

Hey, I ordered a phone yesterday morning , and got a successful order confirmation email and paid the upfront cost. however I haven’t heard anything since. What does this mean? Will it be accepted or does it mean there’s a problem? thank you 

Lbah32 by Explorer
  • 511 Views
  • 3 replies
  • 3 Helpful