Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56858 Views
  • 120 replies
  • 15 Helpful

Resolved! Tracking issue

Hi when i go to check on the tracking updates i get an error message “Blocked” is this a technical issue? what does this mean? thank you 

Resolved! VAT receipt

I have purchased an Apple accessory (paid in full) from the online EE Shop today and now need a VAT receipt (incl your VAT number) so that I can complete my expense claim. Please could you advise what I need to do to get an EE receipt including your ...

paulr555 by Visitor
  • 386 Views
  • 1 replies
  • 2 Helpful

Apple Watch Ultra 2 Black Preorder

Can anyone contact me about my order? its impossible t connect to 150 waiting time is over one hour! I've ordered on the last Wednesday got confirmation email (without racking number) and my account is already upgraded with new dates and prices and s...

tomi676 by Established Contributor
  • 1019 Views
  • 13 replies
  • 2 Helpful

iPhone 16 plus

I placed an order for my iPhone 16 plus on Tuesday and I’m still awaiting further updates. I have not received any other email or anything can advise me on what’s happening 

Ordernot updating

new customer here. i placed an order on Tuesday afternoon, got confirmation email saying it's being processed. now it's Saturday and still no update on it. only way to contact ee is to call them and wait over 30 minutes for someone to answer the phon...

atesz69 by Explorer
  • 343 Views
  • 1 replies
  • 1 Helpful

No tracking

I made an order on Monday and I've only had were processing email, I've been on chat who told me to ring, I did after being on the phone for 20 mins it had been put down, I've now tried to go onto tracking and it's saying it's timed out? I was also t...

Can't track my Order

I placed my order on the 15th of September at 21:30, got the confirmation email and got some tracking numbers, t has now been over a week and when I try to track I get "Sorry, we can't show your order details right now. " I have had 0 updates via ema...

keribarnett4 by Established Contributor
  • 3115 Views
  • 13 replies
  • 5 Helpful

About delivery status for iPad

I order an iPad on 24.09.2024 , still I haven't received any form of Sms or anything, about the delivery. The sales person said to me that it was one day delivery but no improvement , what can I do now 

Resolved! Can't track my SIM card

I ordered a PAYG phone card about a week ago and requested a carry number to my old phone number, when an email was sent saying“We are processing your order and will let you know when your items will be dispatched”But a week to the day this phone car...

Flaovo by Visitor
  • 477 Views
  • 1 replies
  • 2 Helpful