Tracking number doesn’t work

Robertmoran65 · ‎27-09-2025

I paid £30 for a phone upgrade online and was told it would be delivered within 7 days. I was giving a tracking number which worked once and now doesn’t work. I have no way of tracking my order or getting any updates. Who can sort this for me? I’ve tried finding stuff online and calling but everything is automated and unhelpful.

Northerner · ‎27-09-2025

Hi @Robertmoran65

If tracking is not available then you'll need to speak to EE CS on 150.

Additionally I would suggest downloading the DPD app.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎27-09-2025

Hi @Robertmoran65

If tracking is not available then you'll need to speak to EE CS on 150.

Additionally I would suggest downloading the DPD app.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Schockwave · ‎27-09-2025

@Robertmoran65 ,when you ring customer service press option 2 and you should get to speak to someone.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.