Hello @Priyankbhai ,
Welcome to the community,
Unfortunately we have no account access here in the public community and do not know who you are.
You would have to ring customer service and press option 2 to speak to them to find out what is going on.
Also you put your query in the subject mattter.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
