If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I recently early upgraded through the app to then be told that the order hasn't been received, even with an order number. App showed an early upgrade fee of £50 which is correct but your system showing over £300. So now I'm out of £50 and I don't hav...
Hey all,I wanted to post about how to get proof of purchase as there was nothing online about it. In order to get a proof of purchase from EE, you need to call them (pass security checks like name, address, email etc.) and ask them for proof of purch...
So angry right now EE, I ordered a sim-free Samsung S24 having ALWAYS been an Android person and never buying an iPhone before in my life. DPD delivery was battered but the box appeared intact. I opened it and found not my S24 but iPhone 15 pro max. ...
I ordered some Sony headphones which they order is saying confirmed and the money has been taken. However they haven't been sent and are now showing out of stock.What are my chances of actually receiving these? I'd be happy to have them swapped for t...
Hi,Long term customer of EE. I recently purchased an additional line and good as new 8a. Payment was taken by EE and a direct debit set up for the monthly payment. After a few days I was contacted by EE to say that there was an issue with the order. ...
Ordered a Pixel watch, received confirmation email but it shows £0 added to account and cannot track as it says timed out
How to cancel online order for headphones. EE say to call tried, can’t get through. Tried refusing delivery - so they sending it again. Loosing hope to get through to anyone
Hi I ordered my upgrade today, and on my email with the break down, under accessories it says Minute 1 Samsung GS24 Plus £24.99! I didn't add any accessories. Am I going to get charged for this. The person on the phone didn't mention anything about a...
Hello, I ordered a new SIM on the 25 Nov 2024 and paid £10 subscription pack. However the new SIM has not arrived yet and I am unable to track the order using the order no which was emailed to me !Can you please help ?
Hi, I haven’t received any update about when my SIM will be arriving. I don’t if it should take a week or two cause it say when I order that it will be arrived in 1 or 2 days. I try to called this number 0800 079 0539 but I was on put on hold. [Mod...
