Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52554 Views
  • 117 replies
  • 15 Helpful

New phone order

I ordered a new phone nearly 2 weeks ago, the website stated it was in stock and i could receive it fairly quickly. yet i am still waiting for even a text from DPD. i only have an order confirmation to my emailI have tried calling up the sales team a...

BL24 by Explorer
  • 378 Views
  • 3 replies
  • 1 Helpful

12 month sim

I ordered a 12 month sim only deal last Monday and received an email saying my order was successful and I have a reference number. I’ve had no correspondence from EE since then and the SIM card has not arrived!! In the email it said I should wait for...

New phone

Have ordered new phone but has said in the summary after I bought it that it will have a new number. I want to keep my current ee number. Is that possible?

Mixiah by Contributor
  • 240 Views
  • 1 replies
  • 0 Helpful

Air pods 2nd

Can someone help me, please, I've ordered an Apple AirPods 2nd gen, and I've paid the full cost of £99, money was taken by ee,  but it's still pending in my bank app , and I don't get emails about my order or my tracking number. 

Resolved! PS5 order no tracking info no nothing

I ordered a PS5 bundle on the 3rd August 2024, and had the confirmation email to say order was placed. Further information would be sent via email or text when dispatched. Just to add the delivery time scale was 1-3 days. However come the 6th August ...

Resolved! Recieved new phone

Recieved my new phone today for an upgrade do I not receive a new sim?

Resolved! Cancellation

I would like to cancel my order 

Malika24 by Visitor
  • 307 Views
  • 1 replies
  • 0 Helpful

My order

I don’t have tracking or reference number 

Где мой заказ

Я заказала теое iPhone 15 pro 256 gb 13 июля до сих пор нету деньги нету телефон 

Gaukhar by Investigator
  • 610 Views
  • 4 replies
  • 1 Helpful

Where is my phone?

I have not recieved my order no so i can not track my phone and could  not recieve my 4 digits when the delivery came help me with my phone

Vu2 by Investigator
  • 296 Views
  • 2 replies
  • 0 Helpful