If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Ordered a new phone (Samsung A53, black) on Saturday evening. It was despatched on Sunday and I received notification yesterday morning that it would be delivered between 16:06-17:06 that day. Shortly after 4pm yesterday, I was upstairs (but within...
Hi, Have ordered an Xbox and unable to locate within my account. Have Order number but keep getting an 'oops' message. Also the order is linked to latest purchase which was watch and not to a physical mobile. Have tried Customer Services to no av...
Hey,placed an order online for an iPhone 15 Pro Max, chancing a credit check (that I’ll probably fail). I put a £225 upfront fee which was taken, but no order confirmation via email, text etc even 4 hours after.Cant call out at the moment either so I...
Hi yhere I made tge order on Friday
Hello my 13-year-old Sister has signed a contract up with yourself using my bank and she is not over 18. I can’t call for help. The only thing I can do is chat online but you seem to not have online chat. What should I do? I got 30 days to cancel thi...
Hello, I ordered online the monthly payment plan iphone alongside a sim card. After they took the upfront payment and on the website confirmed the order. I never recieved an email confirming the order or a number. I’ve called and gone into EE and no ...
[Mod edit: Please do not post your mobile number in this public forum. Thanks] Was promised a new sim card for this number which now has over £20 credit hasn’t arrived to my home address can someone do something about this James fisher
I’ve just paid for pay monthly phone, they took my payment and then I received an email saying I needed to call them? Can any one explain what this could mean?
I ordered a phone upgrade a few days ago, I received a confirmation email but the email didn’t contain an order number so I can’t track the order. I also received a text telling me that a new document for my new device agreement is available and I ca...
