No confirmation

[Leewj12]

I ordered the iPhone 17 pro max ten days ago and since then I have received an email of acknowledgement and the ee finance agreement email. I have had the upfront cost charged on bank which was expected but extremely disappointed about communication for confirmation and delivery. I have already phoned and emailed just to receive no help.  What can I do.

[Northerner]

Hi @Leewj12 

If you cannot check EE order tracking then you'll need to speak to EE CS on 150 about your order. 

Check your junk/spam folder. l

Download the DPD app as well.

Thanks 

[Leewj12]

Order tracking is not working. I have already phoned and recieved no help. I have checked junk/spam and no email from ee. Also downloaded dpd and no information. I understand there is a delay but it is extremely frustrating when I have already paid half of the cost upfront. 

[Schockwave]

@Leewj12 , the amount you paid upfront is pending, not taken and will not be taken until your phone is dispatched.

[Northerner]

@Leewj12 

When calling EE CS you should have asked for your order number to check the tracker. 

Thanks 

[Leewj12]

The amount that I have paid upfront has 100% left my bank account 

[Leewj12]

did ask for my order number but the person on the phone was trying to divert me elsewhere and then hung up. 

[Leewj12]

It does say awaiting delivery now but I could not access the delivery updates prior so I don't know what stage this is at. Also have no tracking number 

[Leewj12]

EE APP order tracking says 'order placed' but EE FINANCE says 'awaiting delivery'. I don't know what stage my order is in

[Schockwave]

@Leewj12 , that is exactly what it says, awaiting delivery, as like many others, you have to be patient as you are in a queue for when EE have stock and can deliver, as they are sent out on a first come first serve basis.

Make sure that you have the DPD app with the same information as EE have, once your order is dispatched, you will receive notification of delivery from DPD and then another one on the day of delivery with a one hour window and a PIN number which you have to show the driver before you can receive your device.