Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52548 Views
  • 117 replies
  • 15 Helpful

money taken, no confirmation email

Hi, ive placed an order for a pink iphone 15, the £30 upfront payment has been taken, but i have no confirmation email and the phone has just been placed back in my basket after the page refreshed itself. I need this phone ASAP!!

hausofry by Explorer
  • 453 Views
  • 3 replies
  • 0 Helpful

Shocking delivery service

I have tried to get an update on the phone multiple times to just get cut off im trying to now cancel my order as this is a jokehow do I cancel this purchase before a direct debit comes out for a phone I do not even have after a week of back and fort...

Does order tracker show delivery?

I ordered a new phone for store collection a couple of days ago and it has been on dispatched since yesterday. Looking at the order tracker online it only shows three stages: Order Confirmed, Dispatch Expected and Dispatched. Will this show delivery,...

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cpower by Explorer
  • 377 Views
  • 3 replies
  • 3 Helpful

Pending order

5 days ago I tried to contact with customer service about my order, which is they said please contact us discuss about the order, just waisting my time hours an hour's,my order number is, ************, my name is deniz [Mod edit: Please do not share ...

Hopeless call centre

Does anyone at EE ever answer the phone? Following a completed upgrade contract I've been asked to call the call centre to provide further information. x5 attempts later and over 2.5 hours of my life wasted and I've still not managed to speak to anyo...

RKW by Visitor
  • 550 Views
  • 1 replies
  • 1 Helpful

new iphone 14 plus

hi, I ordered a new phone on sunday over the phone, told me id have it delivered today but ive had no email conformation, i cant ring ee as i have no other phone to contact.  So i have no reference number to track this new phone or a pin to give dpd ...

Resolved! Do you dipatch over the Bank Holidays?

Hi!Ordered a new phone on Saturday evening, just wondering if it will be processed after the bank holiday? Only ask as we had been to the EE store that day and someone in staff said that you do but I've not had any confirmation of dispatch. Thanks 

Successful EE order ref

I registered to buy a only SIM card yesterday. I received this emailSuccessful EE order ref: xko….. Now my order has been accepted and I have to wait for the SIM card?

Mehrdadd by Explorer
  • 336 Views
  • 2 replies
  • 1 Helpful

Resolved! Samsung ear buds with samsung z flip 6

Hi can anyone help I've had the new samsung z flip 6 which says comes with the samsung ear buds how do you claim them?. Many thanks 

Kdsalt by Contributor
  • 1969 Views
  • 18 replies
  • 5 Helpful