Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65760 Views
  • 120 replies
  • 15 Helpful

Resolved! After upgrade

Hello there, i wonder is there someone with my isssue, so i upgrade movile device, but the devixe isbt with me i already pay my 1st DD for plan and devixe what they charge me.. i was hoping today dpd to deliver my devixe (finally) but what they deli...

Elica by Visitor
  • 504 Views
  • 2 replies
  • 2 Helpful

Resolved! Order update

I order the Apple Watch Ultra 2 on Monday said available to order, now showing in stock but no update on my order? 

Resolved! I can't authenticate via mobile as no sim active

New ohine and sim being delivered tomorrow but need 4 digit dpd pin to accept. Ee have disconnected my current sim so I have not received a pin from dpd and can't access on app because I can't authenticate via mobile as no sim active. Please help

Dorlans by Visitor
  • 1043 Views
  • 2 replies
  • 1 Helpful

Resolved! Order

There a order that I haven’t done 

Jod38 by Visitor
  • 377 Views
  • 1 replies
  • 2 Helpful

Resolved! Re: EE finance

EE says they can do a 3 year finance deal but when you click on it it won’t let you? Any one understand how to actually do it

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Finlay0 by Explorer
  • 609 Views
  • 3 replies
  • 4 Helpful

Cancelled orders

I have tried to upgrade my phone 3 times since February. I get a confirmation of the order, all documents signed etc and then nothing turns up. When I go back on the app and check my order status it says it's timed out. My app also is telling me to '...

Resolved! Device exchange

So I’ve just ordered a 16 pro via phone, I was wondering if I could exchange that device for the 16 pro max if I take it into store as I was told the price would be £76 a month where the 16 pro max is £55 a month with the same calls texts and data

Resolved! Phone cancelled due to fraud

Hello, last month I placed two order for mobiles, everything was accepted including the credit check, however ee then cancelled the devices due to “fraud” and asked me to go in with id, does anybody know if they will credit check me again as I just g...

Resolved! Replacement SIM not arrived

I ordered a replacement SIM on Tuesday (24th June) and it still hasn’t arrived. I asked a member of staff to help me sort it out in an EE shop on 25th and they basically said it wasn’t possible/would be too much hassle. I only have limited credit for...

Clare133 by Visitor
  • 674 Views
  • 3 replies
  • 4 Helpful