Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55468 Views
  • 118 replies
  • 15 Helpful

Resolved! Info

Just had a message saying that my return pack is being sent to me but doesn’t say when my new pro max will be coming what is going on 

Gar577 by Investigator
  • 269 Views
  • 1 replies
  • 0 Helpful

No dispatch date

Hello I ordered a new android device (Google pixel 9 pro) on 27th Sept.I still have no expected by date and have not had confirmation of dispatch, even though I have to return my current device by the 13th Oct, otherwise I will have to pay out nearly...

Resolved! Order

Bought a MacBook Air and it still hasn’t come yet it’s been a week and I’m still being charged. I Only recieved a confirmation email other than that I haven’t received any order update or tracking number. No communication between EE. Really need the ...

Nazifa1 by Investigator
  • 436 Views
  • 4 replies
  • 2 Helpful

Order

Hi I’ve still not received my order

Dpd delivery pin

So my phone is arriving today the first text said I needed the delivery pin the second text told me the driver name and time slot, but no pin, I’m in Northern Ireland and it seems to be comming from dpd Ireland as opposed to dpd uk, where exactly am ...

Itconor by Contributor
  • 896 Views
  • 4 replies
  • 1 Helpful

Order progress iphone 16 pro max

Hi there, I've contacted EE to see what's happening with my order. I've had it confirmed as the order is fine but might take up to 30 days to be delivered which is ok as I understand the demand. I just wanted to make sure as there is a cross in the i...

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davehouto by Contributor
  • 474 Views
  • 2 replies
  • 1 Helpful

Placed order 'please call to discuss order'

Hi there.  Just placed an order for a pay monthly phone with EE, got to payment screen the upfront cost has been taken from my bank but then I got a thanks for your order screen and it said 'please call us to discuss we need to confirm a few details'...

JamieLeeWV by Investigator
  • 36470 Views
  • 27 replies
  • 8 Helpful