Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69167 Views
  • 120 replies
  • 15 Helpful

Resolved! No order confirmation.

Hello, i just made a phone order, made payment money was taken then the page froze and i havent gotten confirmation email about the order.

Resolved! Haven't received new phone

Place an order over a week ago for Samsung Galaxy S25, but haven't received the order. Tracking reference mentions it is dispatched, but that has been a week now unfortunately. 

Trying to order

I login to my EE account as i have broadband with EE and i want to get a pay monthly mobile as mine is due for renewal with 3, everytime it tells me that i'm already a customer and need to login! I'm logged in already! Even when i click login and con...

Dazr79 by Visitor
  • 415 Views
  • 1 replies
  • 1 Helpful

Resolved! Error code

Hello, i just made an Airpod order, made payment money was taken then the page froze and i have not gotten confirmation email about the order.Got this error“Sorry - we are unable to process your request at this timeError Code :Error Text :   

Tishman by Investigator
  • 767 Views
  • 5 replies
  • 5 Helpful

Delivery

I’m due to have a new phone with new sim ordered coming with dpd do dpd text you with a time or email you as they haven’t got this number 

Absta by Visitor
  • 362 Views
  • 1 replies
  • 0 Helpful

Phone order

Hi I ordered a phone on Sunday haven't heard nothing since. Ref no xko******** paid 30 pound up front still no email or r anything  [Mod edit: Removed personal information.]

Resolved! No order tracking

I put in an order for a Samsung flip 6 refurbished and paid upfront cost signed my contract but I haven’t had any update on tracking number ect order was placed 26th July (Saturday) been checking junk folder but when I use the number gave the xko num...

LoganJon by Investigator
  • 756 Views
  • 5 replies
  • 0 Helpful

Upgrade issues

Trying to upgrade to the Samsung s25 ultra (512gb)  using my nhs perk. Im having issues with the sim plan it's not giving much scope to pay upfront. It's either £73 per month (58.40 with perk) with £330 upfront or £85 per month (68 with perk) with £5...