Orders

Order

Hi, I placed an early upgrade order yesterday evening, I received the order being processed email but I can’t find it on the tracking section of the website.  

Early upgrade

I was offered an early upgrade with the upgrade fees waived so I took up the offer. It wouldn’t let me submit swap information for my current phone but when my new phone came there was a box to send my old device back in. I am unclear whether I have ...

Order for iPad not dispatched even though said be dispatched within 24 hours

Trade in

I upgraded my phone and was told I would receive a trade in pack within the next few days of receiving my new iphone. I was giving 2 weeks to send my phone back. After a week I did not receive a trade in pack so I filled in the online form received a...

Ordered a phone and recieved no order confirmation.

ordered a phone contract yesterday evening and i still haven’t received anything after they took the upfront cost. what to do next?

New contract

Hi all, applied for new contract yesterday in the afternoon, received email with confirmation and deposit has beed taken from my account but nothing since then, dont know if i passed a credit check etc. does ee contact and do checks on saturdays ?

Confirmation email

Hi, I need some advice or help,I have upgraded my sim only to the 16 pro max via the app yesterday morning (Friday about 4am) I received only one email to say thanks for starting your order. I haven’t received any other emails or anything, have i suc...

Wrong Device Sent and mystery delivery

Placed an order on the 21st for a new phone upgrade. Delivery was made on the 22nd by DHL. In the bag was the wrong device. The delivery note had all of the correct info but the device was wrong. Not sure how that happens.Spoke to EE who said they wo...