Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52542 Views
  • 117 replies
  • 15 Helpful

Tracking and acceptance

What does this mean? Does it mean my order has been accepted because I’ve had no communication and cannot get through on the phone other than this tracking part  

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How an earth do you actually talk to somebody.

Ordered an additional sim plan yesterday online and seemed straight forward. Received an order confirmation but says they need to confirm a couple of things. Spent two days trying to get through and at the point of cancelling everything. For a commun...

Hootie99 by Valued Contributor
  • 640 Views
  • 15 replies
  • 6 Helpful

wheres my order

can you let me know the status on my order - its been a fair few days since dispatched  order number xko29*******obsidion black pixel 8 pro thankyou![Edit: Private Information removed. Please don't Include any Personally identifiable information]

jmandevo by Investigator
  • 402 Views
  • 5 replies
  • 0 Helpful

order - no access to phone to see SMS delivery

Hey, i recently ordered a pixel pro - it says out for delivery and to check text messages for updates on time slot etc.. how can I find out when its going to be delivered as my phone is currently broken and have no access too see SMS messages. Would ...

EE online chat

i received a link for chat to complete my order i click on the link it says service is unavailibile please guide me.

owenju by Visitor
  • 395 Views
  • 4 replies
  • 0 Helpful

Resolved! Pixel 9

I've ordered the pixel 9 it says we usually dispatch within 24 hours but on the site when I look it says usually dispatch within 21 days?

JontyR10 by Explorer
  • 427 Views
  • 4 replies
  • 2 Helpful

My Night and Day experience with EE

I couldn't have had two different experiences when recently contacting EE.Both my home Broadband and mobile commitment periods were coming to and end.The first to expire was my broadband, I did a little shopping around and found Vodafone were offerin...

Resolved! number to speak to a EE human

I've tried unsuccessfully using 150 and it just takes me to the visual service area where it doesn't let me speak to a person no matter what option i try, my query is about a returned item i've had confirmation from DPD that its been returned this wa...

gadget1973 by Established Contributor
  • 407 Views
  • 4 replies
  • 1 Helpful