Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51776 Views
  • 117 replies
  • 15 Helpful

New phone

hi wondering if you can tell me if my order is ready to collect in store  

EE phone delivery

Hello EE community,I received an order through the post and a watch but I wasn't there to get in the order from the delivery driver.How do I get EE to send the full order from the bill they sent me back to me? Any advise would be welcome. Thank you i...

Pay as you go sim not arrived after 5 days

I ordered a sim 9 days ago still haven’t revived it and EE took the payment out too and I can’t track the delivery and I’ve tried calling 150 and can’t get through to the right people 

Cannot track order

I need an update on when my order which I paid for Thursday 11th July, I cannot track on the useless online tracking it keeps saying it’s timed out, I cannot call or text EE because my contract is up l, I need help and no one is responding to me via ...

Ionaduff1 by Investigator
  • 869 Views
  • 11 replies
  • 0 Helpful

Successful

I placed an order and got a email saying your order was successful does that mean I got it 

I ordered 2 SIMS still have not received.

Hi. I ordered 2 sims from EE. Order went through and received the email but still have not received the Sims. Also can't check the order tracker because it keeps saying timed out. The 2 order refs are. ************ *********** Ordered them on 10 July...