Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55986 Views
  • 118 replies
  • 15 Helpful

No confirmation email

I ordered iPhone 15 plus, paid upfront cost it’s come out my bank and I have not received any confirmation email or message  

vaaav94 by Visitor
  • 310 Views
  • 1 replies
  • 1 Helpful

Had no pin for delivery driver.

What do I do if I had no pin for delivery driver, I've no phone number atm and told them I need to use my email, delivery driver took my parcel away. I can't access live chat has I've no phone . How to contact ee without a phone please.

Resolved! Sim not received

I have ordered a sim on October 2 and till date I didn't get it or any dispatched email information.I have paid £15.00 order reference number: xko********, can you please help me with this order??[mod edit: removed personal details from the public fo...

Sidhardh by Explorer
  • 381 Views
  • 3 replies
  • 3 Helpful

Resolved! Delivery pin

I haven’t received a dpd pin for my new iPad to be delivered what do I do?

iPhone 16 pro max

How long will it take before I get my new phone? Ordered it on 23rd September and it still says awaiting confirmation for delivery date. So annoying that there isn’t any more info 郎

Lee3057 by Investigator
  • 827 Views
  • 13 replies
  • 1 Helpful

hi

ive ordered an iPhone 16pro but I don't know if in getting it it says I am but its been 4 days now ill settle for another colour if the on I chose is not available please advise 

Resolved! Order

I placed and order and I have been debited but I can’t find the order nor a reference to it

Emmalee10 by Investigator
  • 445 Views
  • 8 replies
  • 3 Helpful

Resolved! No response

Hello sir I have order Google Pixel 9 pro fold and Amount of 30 pounds also deducted from my account but I didn't get any information regarding my order please provide me a tracking id it would be great help to me.Thank you

Resolved! Haven't received SIM card

I have received the new phone and contract but haven't received the Sim card. And it was in the contract actual sim card placed.