Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52252 Views
  • 117 replies
  • 15 Helpful

Где мой заказ

Я заказала теое iPhone 15 pro 256 gb 13 июля до сих пор нету деньги нету телефон 

Gaukhar by Investigator
  • 609 Views
  • 4 replies
  • 1 Helpful

Where is my phone?

I have not recieved my order no so i can not track my phone and could  not recieve my 4 digits when the delivery came help me with my phone

Vu2 by Investigator
  • 296 Views
  • 2 replies
  • 0 Helpful

This service isn’t working right now

Hello, I'm greeted with this when trying to activate Discovery +. I tried to find the subscription on the app, but it doesn't appear even though it's been ordered (had to phone twice because the first time it didn't go through). Is this a case of bei...

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ItisClum by Investigator
  • 614 Views
  • 6 replies
  • 1 Helpful

PDP pin

Hi, The PDP guy said I needed a pin to receive my phone. However I didn't get any text or emails. Where can I find this pin? As he tried to send it twice but I still don't know what to give them when they come back tomorrow. I have the email confirmi...

Resolved! Phone Order

Hi, I've recently ordered a new Pay monthly phone a couple of days ago and haven't received any emails or texts about dispatch/delivery. I have tried tracking the order on the EE website and it says the order has been dispatched, but has been stating...

shayduke by Explorer
  • 492 Views
  • 3 replies
  • 4 Helpful

When will the New Galaxy Ultra watch be in stock

I have ordered the galaxy watch ultra and was told within 7 days for delivery however it has been 4 days and there are no delivery on Sunday. Does anyone know if ee have had any stock in.

ynot68b by Established Contributor
  • 455 Views
  • 5 replies
  • 0 Helpful

EE cheating ...

Ee sold me xbox with free game and video pass for 24 months.....I do have a xbox but don't have a game pass...basically that mean I won't pay 31 a month  because I need to by separately game pass what cost 14 a month....I call to EE 4 times today...t...

Pibols by Investigator
  • 572 Views
  • 11 replies
  • 2 Helpful

New phone

Trying to get a new phone sorted was told I had to call to confirm details sat on hold for nearly an hour and got cut off rang again to be on hold for an hour again eventually got through and got cut off again I give up I've paid a £30 upfront cost w...

Delayed delivery

I placed my order,for an iphone pro max exactly 1 week ago and was told i just need a 3-day wait. Until today i havent heard from EE on when the delivery will be. And there is nothing on the tracking website that says when I can get it.

New customer

I placed an order yesterday as a new customer for a new phone and sim i have paid the upfront cost but i have not received any confirmation email of payment or order i am just cocerned that the order hasnt gone through thou payment was made due to si...