If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi all,On Wednesday I pre-ordered and upgraded my current plan to the pixel 9 pro XL. I have received a confirmation email but there is no information to suggest I have upgraded on my EE app. I know the phone only released yesterday with EE however, ...
I ordered a pair of earphones from EE and they were meant to be delivered by DPD. It says they attempted to deliver it yesterday but decided to return it to EE instead. It now says return to consignor has been requested. What do I do now? Will I revi...
Upgraded 10am on Wednesday 28th august they took the early upgrade fee which is no longer pending and sent me details of my new tariff but nothing has chnged on my account.how long does it take ? Thanks
Hi, so yesterday I had a new full works plan in my basket but was unable to checkout then the site went down for maintenance, come this morning the plan had been removed from my basket and now I can't get any full works plan with 3 smart benefits onl...
There is nothing on the spam folder
I'm trading in my old phone for an upgrade. I've received the new phone but no instructions on how to post the old one back. I was told I had 14 days to return it. But how?
Hi, ive placed an order for a pink iphone 15, the £30 upfront payment has been taken, but i have no confirmation email and the phone has just been placed back in my basket after the page refreshed itself. I need this phone ASAP!!
I have tried to get an update on the phone multiple times to just get cut off im trying to now cancel my order as this is a jokehow do I cancel this purchase before a direct debit comes out for a phone I do not even have after a week of back and fort...
I ordered a new phone for store collection a couple of days ago and it has been on dispatched since yesterday. Looking at the order tracker online it only shows three stages: Order Confirmed, Dispatch Expected and Dispatched. Will this show delivery,...
5 days ago I tried to contact with customer service about my order, which is they said please contact us discuss about the order, just waisting my time hours an hour's,my order number is, ************, my name is deniz [Mod edit: Please do not share ...
