Over due order

VJG1979 · ‎28-10-2025

I ordered an iPhone 11 pro max in cosmic orange. Delivery originally said 28 days and I was fine with that. It has now been 33 days and no sign of it being dispatched!

Alex_H · ‎28-10-2025

Hi @VJG1979,

Welcome to the EE Community

If you have bought your phone outright rather than as part of a contract, does your order number begin with EE rather than with XKO? If so when you call you would need to ask to speak to the electronics team, as our billing guides wont have access to those types of orders but our electronics team do.

Alex

View solution in original post

Northerner · ‎28-10-2025

Hi @VJG1979

Have you checked EE order tracking. https://ee.co.uk/help/orders

Alternatively you'll need to speak to EE CS on 150 about your specific order.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

VJG1979 · ‎28-10-2025

I have tried doing that but as its just a phone order and not contract they can not help!

Alex_H · ‎28-10-2025

Hi @VJG1979,

Welcome to the EE Community

If you have bought your phone outright rather than as part of a contract, does your order number begin with EE rather than with XKO? If so when you call you would need to ask to speak to the electronics team, as our billing guides wont have access to those types of orders but our electronics team do.

Alex