Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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Orders

I'm trying to find out if someone has ordered something can you tell me what and where the items are getting delivered please 

Resolved! Samsung S25ultra order

On the 3rd of March I ordered the Samsung S25 Ultra, I paid the upfront amount but until now they haven't said anything and the code to track the order isn't working. Can I know when the order arrives?  

Resolved! Order cancelled

Hey,I just order a mobile phone an iphone on contract. And got a mail of my order details, after that got a message that order is cancelled. Why so? No reason at all, also the money is not refunded back to my account till now. 

Resolved! Order

Hi I ordered a pink iPhone 16 512gb  on Tuesday and when I'm tracking it the website just shows a x above dispatched does this mean it's still waiting to be dispatched I got a thanks for your order email and that's it thank you

Resolved! Waiting for device I would like to return

Hello, I ordered an IPhone 16 to be delivered to my local store last Friday, I am waiting for it to be delivered but I am also wanting to return it once it arrives. I haven’t heard anything about the delivery but is there any way to cancel it so it d...

Resolved! Essentials Plus SIM Unlimited

I ordered a sim yesterday and got an XKO reference, it said they were doing checks and may call. Had no further confirmation or dispatch notice. Will they send a decline email if there is an issue and if so when?

Resolved! Pay monthly

Hi I ordered my phone Friday and i got a confirmation email but nothing since then but it said “your EE order: please call us to discuss” I ask my mum said said that it’s if there’s any problems or anything but I just need to make sure do I have to r...

No order number

I have placed an order this afternoon, upfront  payment is pending but the page was then blank so no order number given and I have received no confirmation email. I have been unsuccessful in contacting EE as my number is an existing number in my husb...