Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55924 Views
  • 118 replies
  • 15 Helpful

No updates on early upgrade

Is there some kind of an issue with processing orders at the moment?I paid over £200 for an early upgrade on my existing handset, as the battery life on my handset has always been terrible, and it now doesn't hold charge for more than four hours.It's...

iPhone delivery issues!

It is ridiculous to order a phone that says next day dispatch and then no further update other than saying it has been dispatched! I had taken the day off work to receive my phone and that was a week ago. If I was told it was going to take weeks rath...

ShrimpyD by Visitor
  • 648 Views
  • 6 replies
  • 2 Helpful

Resolved! IPHONE PRO MAX DESERT TITANIUM ORDER

Good evening, I ordered my 16 pro max desert titanium on the 17th and paid outright sim free. I was originally told I would get it on the 20th off the adviser that’s why I placed the order. As you can imagine that wasn’t the case. The only correspond...

Resolved! HD3 4AR

Hi,I have ordered my i phone 16 pro on 25/09/2024 still haven't heard anything.

Resolved! Ordered a phone but computer glitch

I ordered a new phone yesterday my computer glitched on the order page so didn’t get my order number, I’ve had no emails and money been taken from the bank how do I find out what’s going on

Resolved! Refund

Hello,Made an order and didn’t get any confirmation email or so.When finally got connected with someone they told me I didn’t pass checks but upfront payment for phone has been taken and I didn’t receive a refund

Iphone 16 pro max 28 days maybe

I'm sorry but what is it with a multi-million pound company that makes massive orders that they can't turn around and actually give an estimated date of when they will have a product in it's not rocket science, To just state to somebody more than 28 ...

Very poor customer service

Omg this is the worst customer service ever, over an hour trying to speak to someone and at the end I've gave up and my problem hasn't been solved.  

Kjff by Explorer
  • 905 Views
  • 6 replies
  • 2 Helpful

Order

My phone options say I have made an order but I havnt 

Lisa337 by Explorer
  • 295 Views
  • 2 replies
  • 1 Helpful