Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 117 replies
  • 15 Helpful

no confirmation email

I purchased a phone and sim plan today and it was already deducted on my account but I haven't received any confirmation email and couldn't track my order since there's no email for the reference number. Is there anyone experienced the same problem?

Upgrade

I'm due a mobile phone upgrade, placed an order, received a confirmation email with an order number, however my EE account status only has an essentials upgrade and there is no records of a new mobile device on order.

Baz01 by Visitor
  • 481 Views
  • 4 replies
  • 2 Helpful

Tracking site

Trying to track my order but website doesn't seem to recognise the order number. It's 100% correct

About my Order

I bought a SIM card the day before yesterday. now 2 work days after,why it haven’t sent me e-mail? my order number is:************** I am traveller,I am going to the other place now.I need this SIM card. please to tell me the arrive time  

aptpf by Explorer
  • 326 Views
  • 4 replies
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Air Tag delivered to wrong address

Hi,I just had confirmation from DPD that my air tag was delivered to the incorrect address. For some reason, it’s been delivered to a London address even though I live in West Sussex…I double checked my delivery address which is also the same as my b...

False device orders by customer reps

Hi EE, wanted to report that your teams are deliberately scamming existing customers, which is a real shame as your service otherwise superb. My wife has been called by your call center (EE number) offering upgrade on her SIM only deal. It took them ...

My Order

I’ve ordered an upgrade to my Apple Watch. I ordered it on the seventh. I’ve still not heard anything II’ve ordered a upgrade to my Apple Watch. I ordered it on the seventh. I’ve still not heard anything. I have tried the tracking service but it’s sa...

Haywood2 by Visitor
  • 279 Views
  • 1 replies
  • 1 Helpful

New phone order

I ordered a new phone nearly 2 weeks ago, the website stated it was in stock and i could receive it fairly quickly. yet i am still waiting for even a text from DPD. i only have an order confirmation to my emailI have tried calling up the sales team a...

BL24 by Explorer
  • 378 Views
  • 3 replies
  • 1 Helpful