Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51879 Views
  • 117 replies
  • 15 Helpful

Cannot track order

I need an update on when my order which I paid for Thursday 11th July, I cannot track on the useless online tracking it keeps saying it’s timed out, I cannot call or text EE because my contract is up l, I need help and no one is responding to me via ...

Ionaduff1 by Investigator
  • 878 Views
  • 11 replies
  • 0 Helpful

Successful

I placed an order and got a email saying your order was successful does that mean I got it 

I ordered 2 SIMS still have not received.

Hi. I ordered 2 sims from EE. Order went through and received the email but still have not received the Sims. Also can't check the order tracker because it keeps saying timed out. The 2 order refs are. ************ *********** Ordered them on 10 July...

About delivery

Where is my order. I ordered phone on 26th June but yet my phone is not delivered 

DPD ...#Delayed parcel delivery service clowns

Just cancelled my delivery been waiting over two weeks. Same text two weeks on the bounce sorry due to unexpected circumstances we can't deliver your parcel absolute joke of a company. I will never buy another thing from EE as long as they use this M...

Pete1000 by Contributor
  • 893 Views
  • 7 replies
  • 1 Helpful

No confirmations?!?!

Hello I wonder if anybody can help ?  On Tuesday i ordered a new phone, being a new ee customer did it all online. Went through all the details paid an upfront cost and now I've heard absolutely nothing from anybody at ee! No calls not emails nothing...