Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59908 Views
  • 125 replies
  • 15 Helpful

Resolved! S24 ultra order

Hello, I have ordered s24  ultra 22 December, it has been dispatched within 24 hours however not been delivered until now. Is this normal case during Christmas period?

iPhone 16 pro max order cancelled

I’ve ordered a iPhone 16 pro max everything went through fine and I received my confirmation email and paid the £30 for the upfront cost but about 2-3 hours later received a text saying the order was cancelled I’ve seen that others have had the issue...

Baccyboi by Visitor
  • 367 Views
  • 1 replies
  • 0 Helpful

I need a clarification before I order a new phone

I have a question regarding my mobile contract. Currently, I'm paying £22 every month for my SIM. If I decide to get a new iPhone 16 Pro Max, will the payment for the new phone be added to my existing contract, or will I receive a new SIM while still...

Cyrus101 by Visitor
  • 489 Views
  • 3 replies
  • 6 Helpful

Phone

ordered a phone on friday and got an XKO number, however it isn’t letting me track my order ? 

Resolved! iphone

I have ordered  iPhone 16 pro max online .And give upfront payment of 30 pounds . And then i received email of confirmation email of my order. then i received a msg last day that my order has been cancelled . What should i do now