Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 63873 Views
  • 120 replies
  • 15 Helpful

Resolved! view previous orders

hi i am trying to find my previous order history of all my previous devices but no matter what i do i can not find a record of any orders i have ever made, as a customer of ee for around 10 year sand about 7 different phones there should defiantly be...

Bamboo56 by Visitor
  • 680 Views
  • 1 replies
  • 2 Helpful

Missing EE delivery, DPD told to contact EE but cannot get through.

Ordered airpods from EE on 3 May... They were eventually dispatched on 8 May, and was told by DPD that they'd be delivered the evening of 9 May, that we stayed home for.Lo and behold nothing arrived, I then requested they be re-delivered via EE on Mo...

nk41 by Visitor
  • 453 Views
  • 1 replies
  • 1 Helpful

Resolved! ordered a Sim

Ordered Sim online , but still no update on the order . can't even track the order. 

Neeraj216 by Investigator
  • 463 Views
  • 2 replies
  • 3 Helpful

Resolved! Dispatch

I ordered a new iPhone 16 on pay monthly on Saturday it’s saying it’s been dispatched but there is no date under the dispatch date 

Order

I ordered my phone on the 7th of May and it still isn’t with DPD how much longer should it take? 

Megan182 by Investigator
  • 836 Views
  • 10 replies
  • 0 Helpful

Have I been scammed?

Read more  Hi all can anyone help? I have completed a new contact sign up with a number and are yet to receive an order confirmation. The number is 0191 429 0924 and is showing on the trusted numbers on EE website (Inspired) - one of the partners?cou...

Resolved! Cancellation

I have made an online order for a new phone to be delivered to the local ee store, however I ordered the wrong phone and made a second order for delivery to my home address, both due to be delivered tomorow. How will I go about cancelling the origina...

Jay385 by Investigator
  • 566 Views
  • 3 replies
  • 0 Helpful

Resolved! Order number missing

Hi,I'm swapping from Sky to EE for broadband and TV, but I have yet to receive anything from EE with an order number on it that I can use to track.The only thing I have received is an SMS from Openreach, saying that they are coming next week to insta...

BabyManatee by Established Contributor
  • 441 Views
  • 1 replies
  • 2 Helpful

My order

I have placed an order for airpods on 10th may and i was wondering how long will it take since i need them by Wednesday 

Glorial by Visitor
  • 347 Views
  • 1 replies
  • 1 Helpful