Cancelling an Order

[Isabel242]

I upgraded to the 17 PM online at the beginning of October, I’m sure it originally didn’t say “over 28 days” for the dispatch time. I paid £100 upfront to make the monthly payments cheaper but now my current sim only monthly payments are coming out of the £100 sat on my account. 
Is there a way to cancel the upgrade and remain on my sim only plan as I needed a phone sooner than what it’s taking for the 17 to even have any sort of update beyond “ordered” on the tracker let alone be dispatched/delivered. 

[Chris_B]

@Isabel242  I think you’ll find it did say that. As more and more are ordering the knock on effect is having a longer waiting time.  Especially if you order today.   Yes you can cancel you’ll need to call customer support to do this. You’ll remain on the sim only tariff. 

[Katie_B]

Good morning @Isabel242. 

Thanks for coming here. 

I am sorry to hear you have not yet received an update on your order. 

What colour and memory size did you order? I would love to check the guidance for when you placed your order. 

If you still wish to proceed to cancel then please follow the advice provided by @Chris_B and give us a call. 

Katie