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Confirmation and delievery

Damien2006
Investigator
Investigator

‎02-11-2025 03:25 PM

Could anyone help me please?. 
I ordered a phone on contract on Thursday, however I’ve yet I’ll to have any email/text regarding delievery. And on the EE app it says Order confirmed 30th October, but hasn’t been dispatched yet?

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎02-11-2025 05:40 PM

@Damien2006  What phone ? Model ? Spec ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Damien2006
Investigator
Investigator
In response to Chris_B

‎02-11-2025 08:29 PM

iPhone 17 black 

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Katie_B
EE Community Support Team
In response to Damien2006

‎03-11-2025 08:36 AM

Hi @Damien2006. 

Thanks for getting back to us. 

What memory size did you order?

Katie

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Damien2006
Investigator
Investigator
In response to Katie_B

‎03-11-2025 09:37 AM

256GB

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Katie_B
EE Community Support Team
In response to Chris_B

‎03-11-2025 10:28 AM

Thanks for confirming @Damien2006. 

The iPhone 17 256GB in Black at the point of order on 30/10/2025 was to expect despatch within 14 days. 

As soon as your order begins to progress you will receive further tracking information from DPD. 

Katie 🙂

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