Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51683 Views
  • 117 replies
  • 15 Helpful

Resolved! No Photo ID

I don’t have any ID Which is expected to collect my new phone, due to a crazy ex who cut my passport up as I was going on holiday with her SISTER…….so she did thathow do I or what do I need to do in order to collect?

Resolved! Can't check on update of order

Hello i ordered a Samsung Flip 6 in yellow and 32 hours ago and i haven't had an update an when i try to check only using the order tracking i get the following message.   Sorry, we can't show your order details right now.  Don't worry, we'll keep yo...

woozyer by Visitor
  • 411 Views
  • 3 replies
  • 2 Helpful

DPD delivered fake iphone

I ordered a Samsung Flip5 yesterday from EE store using flex pay scheme.  DPD delivered wrong phone - an iPhone 14 pro max.  Took phone into the store to be told it was a fake.  Apparently another customer had been sent the same type of fake phone!  ...

MJB224 by Explorer
  • 1379 Views
  • 15 replies
  • 8 Helpful

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csull44 by Visitor
  • 351 Views
  • 1 replies
  • 0 Helpful

my order

My 15 pro max phone that I ordered on September 8th has not arrived.

When will new sim arrive?

Hi I ordered a new EE sim on Sat 7th Sept. Just wanted to know how many days it takes until I receive it? Is there any way I can track the sim card? It’s just that I need it asap! Also how do I use live chat via the app? Can’t see it anywhere thanks...

Tam2021 by Visitor
  • 286 Views
  • 1 replies
  • 0 Helpful

Doesn't pre order allow you to expect and order stock?

Pre ordered a pixel 9 pro in store as part of an upgrade on the 26th August. I was told in store that it would be delivered on the day of release or the day after. I've continuously logged in to check the status where it gives me no expectations of a...

"Something went wrong....Try again later"

Tried to order the Xbox bundle all day on Game Day with no hope as it just says "something went wrong...try again later" .  My partner logged in hours after me and managed to get his.  I've tried other products as a test but I cant add any to my cart...

proof of purchase

How do I get proof of purchase for a device that I ordered form EE in May 2021? I need to this to prove date and serial number of the device so that Apple will repair a known fault on my phone as part of the iPhone 12 Service Program

Perian by Visitor
  • 1029 Views
  • 5 replies
  • 3 Helpful