If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi I have just ordered a new phone with my old number still on it . How do I cancel my old contract?
Dear EE Sales Team, Could you please update me on the status of my EE-****** order? I would like to know the expected delivery date as my current mobile phone is damaged and unusable. Many thanks, Kent[Mod edit - removed order number - please do not ...
I upgraded my watch and have received no tracking information and had absolutely no idea it was coming today. DPD driver wouldn't deliver it without a pin which I haven't received.
Hi, I understand I can't cancel the order now as it's already been dispatched, but how do I cancel it once it arrives, or arrange a return. I haven't been able to find any information regarding this, or how/where to request it. Thanks
hi the reason i am writing this is due to the fact that i upgraded my phone to the new iphone 16 white aswell as a esim upgrade, since doing so the only update ive gotten has been order dispatched & since then ive been unable to get service or connec...
Hi not received my upgraded handset money taken from account but no phonenot had email with order number so can’t trace order
What do I need to do to get a router delivered to an address different from the one that it will be used at? I have specifically requested this three or four times in the last couple of days - the first one has gone to the address which it will be us...
That title is a bit dramatic, but I ordered a phone a week ago and thanks to various shenanigans, DPD were meant to be sending it to a new address (after prompting from EE). It got as far as the nearest depot to the older address before being redirec...
********** Hi there this is my order number here I placed the order over a week ago and have still yet to receive the device. Can you give me an update please. [Mod edit: Please do not post order numbers on the public board. Thanks!]
