If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
An upfront cost was taken from my bank but then the request was declined. I’m now £35 down and can’t set another contract until i get this money back, I was told this would be today. Not happy with the lack of communication with this company. Nor the...
I ordered an upgrade to the Pixel Pro 128GB in Hazel. There was no indication on the site or from the Castro that handled the order that there were stock issues. Yet my order tracking page says ‘Back Order confirmed’. What is the expectation for re-s...
Hello. Does anyone know why my iPhone 16 pro max order tracking number isn’t working? I did have the xko number, which I read on another post wasn’t the correct number. So I called and spoke to an agent who did give me the order number. But now when ...
Right, so I wanted to upgrade my TV finally and decided to order one with EE. I ordered the Samsung TV and they took the money from the upfront cost, then will out telling me cancel my order without telling me they have, they didn't put the money bac...
Hi, I recently ordered a smart watch from yourselves as an add on with my payment plan for a phone I recently ordered, however the only email I have received is the confirmation email with my order number.However when I try using this tracking number...
HelloI have received an email from noreply@ee.co.uk customer service team statingthanks. Please call0800 079 0520Calls to this number are free and our opening hours are:Mon to Fri: 9am – 8pmSat & Sun: 9am – 8pmus to discuss your order (order no: xko)...
Hi, I have tried to place an order 5 times for a sim only deal, esim, with number port. I don't get a confirmation order by email and I then get a text saying my order has been cancelled. XKO ****** as an example. Is this a bug?! Thanks, James [Mod e...
Hi ,Yesterday I had ordered a 15pro max mobile,unfortunately it was cancelled May I know the reason for this change
Hi Dear Akbar Nehira I didn't understand, I wanted to place an iPhone Pro Max order, apparently I made a mistake, I placed an iPhone 16 Pro order, that's why I want to cancel.. Thanks
