Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62507 Views
  • 120 replies
  • 15 Helpful

Slow Dispatch of new phone

I was in store last Thursday morning where we upgraded my mums phone. It’s the IPhone 14 128gb in white I believe. We were told we would likely receive it Friday as it was early enough in the day but if not we’d get it Saturday. But it hasn’t come an...

Hwa_Star by Investigator
  • 808 Views
  • 7 replies
  • 4 Helpful

Resolved! iPhone 16

I ordered an iPhone 16 pay monthly I’ve had an email that says successful but no emails to show direct debits or anything if I’ve had that email does it mean it’s been accepted 100% passed credit check when I track my order with my order number it ju...

Resolved! view previous orders

hi i am trying to find my previous order history of all my previous devices but no matter what i do i can not find a record of any orders i have ever made, as a customer of ee for around 10 year sand about 7 different phones there should defiantly be...

Bamboo56 by Visitor
  • 542 Views
  • 1 replies
  • 2 Helpful

Missing EE delivery, DPD told to contact EE but cannot get through.

Ordered airpods from EE on 3 May... They were eventually dispatched on 8 May, and was told by DPD that they'd be delivered the evening of 9 May, that we stayed home for.Lo and behold nothing arrived, I then requested they be re-delivered via EE on Mo...

nk41 by Visitor
  • 433 Views
  • 1 replies
  • 1 Helpful

Resolved! Pin issue when delivered to store

Ive ordered a new phone for store collection due to working late, had a txt saying was being delivered to store today with a time slot, I had some time off work as i had a doctor's appointment so thought I'd collect whilst was at it as is round the c...

Jay385 by Investigator
  • 661 Views
  • 4 replies
  • 3 Helpful

Resolved! ordered a Sim

Ordered Sim online , but still no update on the order . can't even track the order. 

Neeraj216 by Investigator
  • 437 Views
  • 2 replies
  • 3 Helpful

Resolved! Dispatch

I ordered a new iPhone 16 on pay monthly on Saturday it’s saying it’s been dispatched but there is no date under the dispatch date 

Order

I ordered my phone on the 7th of May and it still isn’t with DPD how much longer should it take? 

Megan182 by Investigator
  • 748 Views
  • 10 replies
  • 0 Helpful

Have I been scammed?

Read more  Hi all can anyone help? I have completed a new contact sign up with a number and are yet to receive an order confirmation. The number is 0191 429 0924 and is showing on the trusted numbers on EE website (Inspired) - one of the partners?cou...