Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68940 Views
  • 120 replies
  • 15 Helpful

Resolved! Oops your tracking timed out

Hi. Could anybody tell me if they eventually got to track there order? Keep getting this message and have been reading some of the comments about it. I received an email regarding my order but thats it. Anybody got anymore info regarding this? 

Otispuppy by Investigator
  • 654 Views
  • 5 replies
  • 3 Helpful

Resolved! Delivery

 does this mean it has already been dispatched? Ive recieved no tracking information and just a successful order email. Have I definitely been approved and passed credit check etc?[ Mod Edit : Image rejected as it contains personal information. Pleas...

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Re: order processing email help

I orderd my new upgrade on the 20th.it says dispatched.but there is a x on it.i have comformation email.but nothing since, i tryed to call.but i was 68th in que, 45min wait i dont have time for that

TV Arrived Broken from EE Store - No help provided

Hi,I'm looking for advice/assitance on what to do here. I ordered a TV from the EE Store almost two weeks ago, Parcel Force kept on marking it as 'undelivered' until I went to the depot and collected the parcel. Upon collecting, I set up the TV and p...

LR2002 by Explorer
  • 665 Views
  • 3 replies
  • 0 Helpful

Payment Deducted but No Confirmation Received

Subject: Payment Deducted but No Confirmation Received   Dear EE Customer Support,   I recently attempted to purchase a phone and SIM contract online through your website. During the process, I paid an upfront amount of £30, which has already been de...

Ali_7861 by Visitor
  • 435 Views
  • 1 replies
  • 1 Helpful

Re: iPhone 16 delivery

Hi- same here with Samsung Galaxy S25 FE , 5G 512GB in Navy, ordered 22/9 and when trying to track it, says its timed out almost immediately after I input the order number, so effectively cannot access tracking at all? Would just like to know when to...

INVOICE

Hallo I am asking you, I bought a Samsung Fold 6 from you, unfortunately I only have DELIVERY NOTE (in the attachment) Please send me the invoice of your purchase to have a valid SAMSUNG warranty, because SAMSUNG wants an invoice - delivery note is...

KrisKar by Investigator
  • 1149 Views
  • 12 replies
  • 1 Helpful

iPhone 16 delivery

I ordered a iPhone 16 through a contract with EE and haven’t received any kinds of updates and when I go to track my order it’s saying that it can not be found. Before I ordered it said that it should be dispatched within 24hrs and that I should get ...

Resolved! Watch update fiasco

so pre ordered an new apple watch ultra 3 alpine loop L, the delivery guy arrives with the parcel but is unable to hand it over due to me not having a pin. The pin that was needed was sent to the number of the watch, but as it is attached to the phon...

GeordEE by Investigator
  • 1424 Views
  • 11 replies
  • 2 Helpful