Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 51682 Views
  • 117 replies
  • 15 Helpful

Trade in and up

Wondering if anyone can help me?I have opted for the Upgrade and trade in my old phone this week. I have just transferred everything to my new phone, taken my case off my old one and seen spot marks on the sides. Unaware how this happened, i never ta...

cole1231 by Visitor
  • 296 Views
  • 1 replies
  • 0 Helpful

Bought phone and regretting it so far with ee

Payed 539 quid for a new phone on Wed (it's now Friday) and was told when on the phone with customer services that all I'd have to do would be set up my account and then give them a call back today to sort out moving over my number and so far it's be...

Cdw4 by Visitor
  • 304 Views
  • 1 replies
  • 0 Helpful

Left on hold for an hour

Hi, I have recently purchesed a sim only plan and when I did it was 6 month half price but the confirmation email I got today is not showing that at all. I tried to call today, first the phone system sucks. There are no options for SIM only and every...

Data Sim - Website Pricing Error

Just in case some EE moderators are viewing.  There is a pricing error on Additional Data Sims for EE Broadband and EE Mobile Customers (EE One). https://ee.co.uk/shop/mobile/add-data-sim.Additional Data SIMs are priced at £0 for No Frills, £1 for Un...

Screenshot 2024-09-05 at 18.15.45.png
baabaa90 by Established Contributor
  • 498 Views
  • 9 replies
  • 0 Helpful

Resolved! all rounder plan

Unlimited Watch Data included. Can i use that for a cellular ipad instead of a smart watch?

hunti86 by Investigator
  • 493 Views
  • 6 replies
  • 2 Helpful

EE Store Pixel Watch 3 order

Has anyone had their Pixel Watch 3 delivered from EE store?  Had one in on pre-order for a couple of weeks and was expecting it on Tuesday but it's still showing as 'Processing'.  No response to emails from them...

DaveP7 by Explorer
  • 267 Views
  • 2 replies
  • 1 Helpful

Picking up phone without valid photo ID

Hi,My partner went to pick up their phone from an EE store and was unable to use their provisional driving licence as ID because it has expired. If they also have no passport, what options are available to pick up their phone - or is it just not poss...

Upgrade phone delivery.

Hi. I upgraded yesterday morning, but have not received any tracking numbers from DPD, and nothing about the upgrade is showing in the app. I have always usually had delivery of my phones next day. Where can I check that mu order has gone through? Th...

Resolved! Check order

I've applied for contract phone today, paid the 30 , in the app it shows the phone in my orders before the app has crashed. But not recieved an email with tracking number , what does this mean. Will I still get my contract phone with it being in the ...

Sophn1995 by Investigator
  • 449 Views
  • 7 replies
  • 6 Helpful