Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52201 Views
  • 117 replies
  • 15 Helpful

Pixel 9 pro

I have ordered pixel 9 pro 256gb last tuesday, it's 6th day today wondering how long more its gonna take.It is an in store delivery  

I phone 16 pro max

Ordered my iphoje last week and was told it is on back order , does anyone know how long this usually takes ?

Mattyl82 by Contributor
  • 439 Views
  • 3 replies
  • 3 Helpful

Online order error and now 14 day delay

I called EE on Saturday to discuss an upgrade and was told I was not entitled to any discount. I then ended the call and then decided I would arrange the upgrade online via EE website. I upgraded to iPhone 16 pro on a new contract and paid £100 upfro...

Stupap by Visitor
  • 401 Views
  • 1 replies
  • 0 Helpful

iphone 16 pro max order

Does anyone have any idea what’s going on with orders ? mines been stuck on dispatch since release day with no communication towards me at all, i’ve tried calling but i just get put on hold forever? 

iPhone 16 Pro Max pre order upgrade not fulfilled

I ordered an iPhone 16 Pro Max (black titanium 256gb) as an annual upgrade pre order online. The order confirmation email was received at 14:36 on the 13/09/24 and I tried to call to confirm but after 86 minutes waiting to get through (whilst on holi...

Jbc_ by Explorer
  • 490 Views
  • 2 replies
  • 0 Helpful

Iphone pre order any updates

Is any one facing the issue.The track keep saying the same thing for past 3 days  will i be able to get my device .i try call them but unable to give the information from the ee side then what is the use of preordering.?Sorry, we can't show your orde...

Resolved! Still awaiting pixel 9 pro XL 256gb hazel

I'm so disappointed. I ordered the upgrade of pixel 9 pro XL 256gb in hazel on 27 august. When speaking to advisor said in stock and should be dispatched within 24 hours. Still it hasn't even been dispatched. Why say to the customer it's in stock and...

Didn’t receive a trade in kit

I’ve recently upgraded to the new iphone 16 pro max over the phone, agreed on the monthly price over the phone which was calculated with a discount including my trade in.I’ve received my new phone already but still don’t have the trade in kit and my ...

Benc2 by Visitor
  • 375 Views
  • 1 replies
  • 0 Helpful

New phone

I have ordered a new phone what do I need to do now 

Order iPhone 16 pro max

I just made an order for iPhone 16 pro max. I have done the credit check and signed the contract but it’s now saying I have to call we tomorrow morning which I don’t understand and also the upfront fee has been taken as well 

Rodery by Established Contributor
  • 371 Views
  • 3 replies
  • 0 Helpful