Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64041 Views
  • 120 replies
  • 15 Helpful

Placed order 'please call to discuss order'

Hi there.  Just placed an order for a pay monthly phone with EE, got to payment screen the upfront cost has been taken from my bank but then I got a thanks for your order screen and it said 'please call us to discuss we need to confirm a few details'...

JamieLeeWV by Investigator
  • 43053 Views
  • 29 replies
  • 10 Helpful

Resolved! Phone

I want to order a phone on contract 

Resolved! Can't track order, website broken

I ordered a new phone that said it was in stock on Wednesday, but when I try to track the order i click on mobile phone option, and it just takes me to the "link a sim" page and I can't track anything. I called the helpline but they couldn't see what...

WoolMam31 by Investigator
  • 1068 Views
  • 10 replies
  • 3 Helpful

Re: New Phone

Please can you let me know where my order is? Ordered a week ago and phone not arrived, tracking number does not work and no update 

Order of mobile pay monthly

I have placed an order online and have email confirmation but still saying it hasnt been dispatched yet after 2 days

Order

I ordered phone and SIM on 1/8 was showing despatch day after  had no notification no delivery date.im a new customer to EE  and it not looking good at moment 

123_1231 by Explorer
  • 478 Views
  • 4 replies
  • 4 Helpful

Resolved! Delivery

How do I find deatails on my order on a phone and data plan I can’t find any anywhere 

Resolved! Can't checkout basket on phone or website

Been trying to do a fairly basic upgrade. On the website (safari and chrome) it won't take me to the check out screen just stops. On the app it redirects to the web and then says too many redirects. The deal I want is only available online so there i...