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Being asked to return a kit that has already been returned.

SParker_
Visitor

‎03-12-2025 09:34 AM

Hey, I've been getting constant, frequent reminders to return my EE kit even though I did it forever ago and even got the confirmation email to prove it's been recieved.

EE are still sending me emails (I recieved 3 yesterday at 3-5AM!) and texts telling me I will be charged if I don't send it back. It has been longer than the 3 weeks needed to process the returns and there are no options on the helpline for this.

Is there anything I can do? Anyone I can contact? No chance am I letting myself be charged for something already solved.

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎03-12-2025 10:42 AM

Call CS & tell them you have a confirmation email that shows it's been received.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP