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Charged for a return

Thebble
Visitor

bought a PlayStation 5 and a seperate controller, however I ended up returning them both. I got an email saying that the controller had been returned but not one for the PlayStation and have only been given a refund for the controller.  I then received another email a few days later saying my payment for the PlayStation 5 is due. 
I dont understand why it’s only saying that the controller has been returned when they were both in the same box and I don’t know what to do about

1 SOLUTION

Accepted Solutions
sgillick16
Skilled Contributor
Skilled Contributor

Did you keep proof of return?

If so call them up and explain that you returned both. It might be a case they are still processing the return but just incase give them a call and they should give more information.

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1 REPLY 1
sgillick16
Skilled Contributor
Skilled Contributor

Did you keep proof of return?

If so call them up and explain that you returned both. It might be a case they are still processing the return but just incase give them a call and they should give more information.