Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51686 Views
  • 117 replies
  • 15 Helpful

Resolved! Pixel 9 Pro order

I order a pixel 9 pro last Wednesday with the standard delivery (3-5 working days). It is now 5 working days since I ordered as Monday was a bank holiday and I have had no updates.My EE order tracking has just been saying order dispatched since Thurs...

Jamie2699 by Investigator
  • 2199 Views
  • 15 replies
  • 2 Helpful

iphone 16 preorder - error occurred

Hi, I preordered the iphone 16 pro yesterday and I received an SMS advising that an error has occurred and to contact CS. I was on hold yesterday for 2 hours and was told that there is a problem with the 36 month contracts and they were unable to con...

chlgw44 by Explorer
  • 547 Views
  • 3 replies
  • 3 Helpful

Order cancelled

I upgraded online to iPhone 16 pro, today I received a message saying my order has been cancelled 

Jimmy777 by Visitor
  • 836 Views
  • 2 replies
  • 1 Helpful

Order cancelled by EE but payment still taken

Hello,I have tried to preorder the iPhone 16 pro max on a pay monthly contract, I went through the process to the point where it requires the initial £30 up front payment which I paid and then the site just went blank on me. I rang EE straight away a...

New phone

I’ve order the google pixel 9 pro. Just wondering how long it takes to come, been 4 days

Simon1188 by Investigator
  • 490 Views
  • 6 replies
  • 2 Helpful

About a broken TV screen

I received my 55 inch Samsung TV which fore it was ok. But when I went to get out of the box it was a broken screen. What can I do about this?

AW ULTRA 2 Satin Black orders!

Anyone else pre-order the AWU2 SB and have no order reference in their email to track it? I know their site states only sim handsets are trackable but I’ve got no order ref on my email confirmation of my order so no idea how I can know the status of ...

Mistr_ZeN by Established Contributor
  • 546 Views
  • 6 replies
  • 3 Helpful

No Delivery Update for Google Pixel pro Fold

I ordered a Google Pixel 9 pro Fold from the EE store. It was showing In Stock, however the delivery tracker shows it is still not dispatched even after 3 days. Can anyone tell what seems to be the issue here.

abhisnag by Investigator
  • 606 Views
  • 9 replies
  • 3 Helpful

Resolved! Pixel 9 pro fold order updates

Hello can anyone help or give me any info/update on my order please I ordered the pixel 9 pro fold 512gb on the 2nd of September and was told I should have it on the 4th as that was release day and not had any updates since only my order confirmation...

SDavisuk by Valued Contributor
  • 387 Views
  • 1 replies
  • 0 Helpful

Resolved! Pixel 9 Pro XL stock issues

Morning,I was just wondering if there are stock issues with the Pixel 9 pro XL series, EE are usually great at sending orders out within 24 hours but have only had the order confirmation so far. Ordered on the 12th.When i ordered It did say in stock,...

MattJag by Visitor
  • 636 Views
  • 1 replies
  • 1 Helpful