Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51687 Views
  • 117 replies
  • 15 Helpful

Resolved! How can I track returns?

I've recently sent a phone back to EE and it got delivered to them today. Is there anyway I am able to track the progress on my return online? I'm desperately wanting to get this sorted so I can order a new phone... I'm phoneless!

Upgrade

I have had a rolling contract since oct 22 and now need to upgrade as my phone is broken. When will i know if my upgrade has been excepted!? The email I received simply said thanks for starting your order.. Thanks 

amanda661 by Investigator
  • 495 Views
  • 7 replies
  • 0 Helpful

EE phone return 14days

I purchased a new Fold 6 from store on a 3 year finance deal. Can I return it within 14days ? I know there is a diffrence between buying online and in store, although I think the fact that I buy with finance I can return. Can anyone confirm ?

donamato by Visitor
  • 336 Views
  • 1 replies
  • 0 Helpful

Where is my phone and my order

I made an order for mobile phone and contract.I have had no contact in a week and my order is not showing on my ee account. Also when I add the order to the site to track it, it says it can't be added.This is a joke as soon as you place an order it s...

Resolved! I have an error

I have an error with my order can anyone check it ?? 

Nax11 by Explorer
  • 440 Views
  • 3 replies
  • 1 Helpful

Latest IPhone Delivery update !!!!!

Hello AllI have a confirmed update to share.  Just quickly recap I have ordered directly from Apple within 8 mins of pre orders going live on Fri 13th. iPhone 16 pro max 1TB White Titanium - Delivery expected 20th Sept (Launch Day) iPhone 16 pro max ...

Aij615 by Established Contributor
  • 1756 Views
  • 0 replies
  • 1 Helpful

Cancel instore preoder for iPhone 16.

Hi,Just pre-ordered an iPhone 16 instore yesterday, which I now need to cancel. I paid the £30 upfront fee. The phone won't be delivered/shipped to the store until 20th September.I've rang to cancel. However, I've been told I need to do this instore ...

TS2502 by Explorer
  • 441 Views
  • 3 replies
  • 1 Helpful

Online order

I made a online order and paid upfront cost and then I had a email to say ring us to discuss what does that mean