Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52542 Views
  • 117 replies
  • 15 Helpful

Insurance claim

Hi i lost my phone on 18-08-2024 i made claim while standing on the station at a time when this happened, i am paying full insurance cover every month, i am without phone and sim  and i am losing my job because of that every time i call them they sai...

Hadia1 by Visitor
  • 626 Views
  • 3 replies
  • 1 Helpful

Order

So I just ordered a phone but misspelt my email for the order, anyone know how I get it changed as calling up is bit of a labrynth

Resolved! Unordered m1 clean and protect

Hi, This morning ee have delivered 2 m1 clean and protect kits that i haven't ordered from them via dpd.I did upgrade my watch and phone approx a month ago but did not order these.Does anyone know why?

Lianne2 by Visitor
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  • 1 replies
  • 0 Helpful

16 pro max order confirmation

 this is the current status of my order but it looks like it's missing details.  Please can someone advise the statusOnly email I have currently is the "thanks for your order" one

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FormattedGnu by Established Contributor
  • 428 Views
  • 2 replies
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Resolved! No code to give the delivery driver

Ordered a new phone yesterday in store and got it posted out for driver has just been but I have not received any information or notifications from ee or DPD.driver refused to give me the parcel because I didn’t have a code to give him and said it’ll...

Finance TV

Hi,I am looking for some information and advice.I purchased a Samsung television from EE which was delivered via parcel force. I received the tv extremely damaged making it unusable. I contracted EE as so as I received the item to notify them of this...

Money taken but no order number

Hello!I ordered a new iPhone on a pay monthly contract yesterday. The up front payment went from my bank but the phone was still on my basket and I've had no order number or confirmation email...What's going on?!Chris  

ChrisRSD by Explorer
  • 2447 Views
  • 23 replies
  • 1 Helpful

Resolved! Tracking

I placed an order on Friday and was told it will be delivered by Monday the 30th of September and tracking is still waiting for confirmation. Will I receive my phone tomorrow 

Resolved! EE Sim only order keeps failing

hi,All I can say is EE servers must be struggling. Or can someone tell me if they are always like this. Not a good start.My wife and myself decided to upgrade our phones to the new iPhone.i put my order in, worked fine. After three attempts for my  w...