If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hello , I upgraded my phone on Saturday evening . received an order confirmation email and a text saying I have documents to see on the EE app but I can’t access them .I received an email about a DD guarantee and I can see the order has not been di...
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Hello i just made a purches but i have a request to call and discuss my order but I'm not able to call. What we can do about it ?
So I'm trading my old phone in and I have the pre paid returns label, but I am going to pay for upgraded special delivery. Just wondering, so they know who the phone is from when it arrives should I put the pre paid return label inside the package so...
Hi I ordered the IPhone 13 but haven’t received a confirmation email and it’s took the money. But me being time I done it twice so now it’s taken £40 instead of £20 and still no confirmation email. And no way to cancel the one delivery
Yesterday I requested an internet + cell phone plan, but it was not approved, but the amount of 30 pounds was debited from my account, which would refer to the down payment, could you tell me the deadline for this amount to return to the my account?
Hi, not sure where is the best place to report bugs? The picture was part of an email sent in a sim card order. "$ctx.order.directDebit.accountHolderNamenull - null - null ****null"
I was pre-ordering the new iPhone 16 Pro and as i was completing the payment i had to go do something for 5 minutes, i came back and put in my card details before clicking pay now. after i clicked it, i got logged out. i logged back in, the order is ...
I've recently sent a phone back to EE and it got delivered to them today. Is there anyway I am able to track the progress on my return online? I'm desperately wanting to get this sorted so I can order a new phone... I'm phoneless!
