Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54847 Views
  • 118 replies
  • 15 Helpful

Contact with EE

Too many things wrong with EE as a communication company they are poor at making contact. I need 2 factor authentication and wait hours for an email with pin. I go online for help and wait hours for a reply. I was told my new phone would arrive today...

Size8 by Explorer
  • 324 Views
  • 3 replies
  • 0 Helpful

iPhone 16 pro max black

Hey all.just wondering what everyone is finding the waiting times like with the iPhone 16 pro in black, ordered mine on the 22nd, the tracker is saying dispatched but EE is saying nothing their end.anyone ordered on the 22nd?

iPhone 16 preordered and still waiting

Hi guys I preordered my iPhone 16 pro max 1tb desert titanium on the 26th of September and was told it would take 28 days to receive it. 33 days later and the tracking only says it will be coming soon. is anybody else still waiting or do you already ...

MrSimmo1 by Explorer
  • 496 Views
  • 6 replies
  • 5 Helpful

Phone Pre-Order to the store

I've Pre-Ordered phone to the store and paid deposit. I was told the phone is in stock so should be delivered quickly. It's been a while and I'd like to check where the delivery is up to. However when trying to contact store it goes straight away "I'...

Resolved! iPhone 16

Ordered a iPhone 16 pro max in desert colour anyone know when it would arrive and how long it will take 

Resolved! Re: Apple watch ultra order query

Hello  I have ordered Apple Watch Ultra 2,49mm.. since September 27.. I haven’t still got my order .. any updates please.

Rodery by Established Contributor
  • 545 Views
  • 14 replies
  • 7 Helpful

UPGRADE confirmation email - but not heard anything since!

I upgrade my sons phone on Monday and got a confirmation of the order, but haven't heard anything since.  When I check the account, it looks as if I haven't upgraded at all.  His current handset is lost so if the messages are going there its not idea...

Resolved! Phone contact

I ordered new phone contract but I put in my email incorrectly will they text me to tell me if its been accepted I've paid upfront cost too

Tracking order

Placed an order on Sunday night. Put in the tracking number online with email address and phone number, however coming up saying tracking timed out. Haven’t received any updates on my order…. Help!