Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58663 Views
  • 122 replies
  • 15 Helpful

delayed order

hi everyone , i ordered s25 ultra on 6th Feb, initial deposit paid and till now no corresponding responds . i went to a near by office was told to wait till the phone arrives , no specific date given.i called customer care yesterday and i was told my...

ayanfe by Explorer
  • 347 Views
  • 1 replies
  • 1 Helpful

Ordered contract phone paid upfront cost no email confirmation

Ordered phone last night around 7pm not had no confirmation what so ever called EE and alls they have said is to wait 24 hours ?! WTH seriously?! the money is pending at the moment but been took of my balance ?! do I just call my bank and tell them I...

Lo1769 by Explorer
  • 386 Views
  • 2 replies
  • 2 Helpful

Resolved! Samsung 25

Hi wondering if anyone can tell me how long I will have to wait on my order it's been over a week and still awaiting delivery xx

Samsung s25 pre-order upgrade

Hi.I upgraded my phone to a Samsung s25 which was pre-ordered at an EE store. The phone has not been sent since 3rd February until now. What is the average waiting time? The phone is mint colour.

Barman285 by Investigator
  • 474 Views
  • 5 replies
  • 2 Helpful

Transferring to EE

Helloi signed up on Saturday, bought a Sim, got my PAC code, email to say this will be done in 24 hours and heard nothing else, it’s been 5 days and nothing has transferred, no further emails from EE. any help would be appreciated! 

Sussex468 by Investigator
  • 306 Views
  • 3 replies
  • 1 Helpful

Where is my order

I'm order new sim and contract phone s25 ultra on 9 February But I haven't gotten any news yet

Resolved! Upgrade

"Hi, if I pre-ordered the new Samsung Galaxy S25 Ultra today, will I get a larger storage option than the one I ordered, or will I receive a free Galaxy Buds 3 as a gift?"Thank you

Feco28 by Visitor
  • 624 Views
  • 4 replies
  • 3 Helpful

Resolved! Ordered a phone

Hello Iv ordered a contact phone but had no confirmation email or text but they have took £30.00 what does this mean

Simba13 by Investigator
  • 694 Views
  • 10 replies
  • 2 Helpful

Resolved! Where’s my order?

I ordered a new phone nearly 10 days ago as I’ve moved from o2 to ee. No update on when it’s going to be delivered. I’ve tried to call multiple times on different numbers but no help/answer

Anamari03 by Investigator
  • 812 Views
  • 13 replies
  • 6 Helpful