Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52289 Views
  • 117 replies
  • 15 Helpful

About delivery status for iPad

I order an iPad on 24.09.2024 , still I haven't received any form of Sms or anything, about the delivery. The sales person said to me that it was one day delivery but no improvement , what can I do now 

Resolved! Can't track my SIM card

I ordered a PAYG phone card about a week ago and requested a carry number to my old phone number, when an email was sent saying“We are processing your order and will let you know when your items will be dispatched”But a week to the day this phone car...

Flaovo by Visitor
  • 410 Views
  • 1 replies
  • 2 Helpful

Resolved! Sim-only SIM card never arrived

Placed order over the phone on 19th September. It's now the 27th September and there is no sign of the new SIM card through the post. The link on the email to 'track your order' takes me to a page that says 'sorry, you can't track this order type jus...

Tracking Not Working

Tracking information is saying timed out on EE appNo other information received from either EE or DPD other than confirmation email of orderEE chat was no use in helping me and the wait for a call back 2.5 hoursTried calling EE but got cut off after ...

Leah0510 by Investigator
  • 497 Views
  • 5 replies
  • 3 Helpful

Order not delivered

Hi, I have placed an early upgrade order over phone by calling 150 on one of my existing contracts. Order for iPhone 16 Pro mobile and I received the order confirmation email. I received text from DPD next day stating my order was delivered to the st...

AbhiK by Explorer
  • 447 Views
  • 3 replies
  • 1 Helpful

Resolved! Pay monthly

I just paid £30 for pay monthly and my money have been taken out and I’ve got no conformation about my order 

Resolved! Order issues

I recently placed an order for the Apple Watch Ultra 2, I ordered it on the phone with an advisor, who told me that my order would be at the store at the weekend, the latest being the Monday. Specifically no later than Monday 23rd September.It’s almo...

TJH426 by Investigator
  • 633 Views
  • 5 replies
  • 2 Helpful

Resolved! Activation of SIM

Hi I’m currently in China but I want to activate my EE card now and I have bought a pac of £15 for 50GB data but when I check my balance it shows that the balance is 0. And I still can’t receive any text messages or send any messages. Could you pleas...

Coco789 by Explorer
  • 422 Views
  • 1 replies
  • 2 Helpful

Resolved! I don't have my eSIM yet

¡Hola! Hace 4 días solicité una eSIM por la web, pero aún no me ha llegado nada a casa!! Transferí mi número a EE pero aún no sé cómo activar mi servicio. Ayuda por favor

Walt1981 by Visitor
  • 302 Views
  • 1 replies
  • 1 Helpful