If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi,I need my receipt of purchase for my new upgrade, I upgraded in store but never received the receipt for my purchase or my new contract
Can't navigate the site properly:I get prompted to login when I'm already logged in.I get promotions pushed to me that I can't view.Randomly get messages telling me I'm not a customer.Can't get a code text to me because I've apparently done it too re...
I want to open mountly plan
Hi i placed an order on Saturday where i paid £30 deposit. I received an email confirmation with order reference however, its not recognised has my order been accepted or rejected? I’ve not heard anything from EE or been refunded
I upgraded my Galaxy S23 to a Galaxy Z Fold 6 over the phone, was offered an all rounder deal cheaper than online (prior to trade in fee and NHS discount), received the PDF documents and T&C over message which confirmed and said Fold 6. I paid for ne...
please can you urgently send me another return bag. The message that I was sent saying 'We'll send you another one, free of charge. All you need to do is log in to your account and select Return your kit.' is blatantly wrong as that is not an option ...
Hi, its been a month now and i havent recieved my trade in pack from my upgrade. I have called 150 and they told me to ring a number but its the same one.Has anyone else had this issue?Thanks
Ordered a new phone as a new customer I got the order confirmation but it's been 3 working days now and I've not heard anything. When I go to track it says the tracking xko number is incorrect.
Hi, I ordered an iPhone 15 on the 22nd May, after passing credit check and paying an upfront fee of £100, the sales girl said the order didn’t go through and someone would call me back on the 23rd, that call never came. Today I spoke with a nice cust...
Can I return an item withing the 14 days if its been used ?
