Order cancelled

[Km12331]

My order was cancelled and I haven’t received my money back from the upfront payment 

[Ritu_D]

Hi @Km12331 

Welcome to the community. 

Could I just ask what it was you ordered? 

And how did you place the order? Was it online, over the phone or in store? 

Thanks 

Ritu 

[Km12331]

It was a iPhone 16 pro max and I ordered it online 

[Ritu_D]

Thanks for confirming that @Km12331 

A refund can take up to 14 days to show up in your bank. When was your order cancelled?

[Km12331]

It was cancelled on Sunday 

[Ritu_D]

Thanks @Km12331 

Did the money leave your bank or was it pending? 

[Km12331]

It was pending and still says pending 

[Ritu_D · Accepted solution]

When a payment is pending it's usually back in your account within 5 working days @Km12331 

[XRaySpeX]

@Km12331 : If a transaction at your bank is showing "Pending" it hasn't actually been taken from your a/c & will be auto removed when EE don't apply it.

[Steveg72]

My payment was actually taken from my account, how long does it take to go back in ,