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My Iphone 17 order is delayed

delafuerte
Investigator
Investigator

Good afternoon,

I ordered Iphone 17 on 24th November 2025 and received order confirmation on the same day. It has been more than a week and my order is still not dispatched. I am getting nervous as this was a christmas gift and christmas is coming soon. There is still no update from EE regarding to my order.

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Thanks, @delafuerte 

I've checked our stock and the guidance since the 25th November has been to 'expect dispatch within 1-3 days'. Since it's been a bit longer than that, I recommend speaking with our Customer Support team, so they can double check your order.

Chris

View solution in original post

4 REPLIES 4
Christopher_G
EE Community Support Team

Hi @delafuerte 

Welcome to the community.

Could you let me know the exact model, colour and memory size that you chose please? I'll check our current delivery timescales for you.

Chris

Hi there,

It is Iphone 17 lavender 256gb
Christopher_G
EE Community Support Team

Thanks, @delafuerte 

I've checked our stock and the guidance since the 25th November has been to 'expect dispatch within 1-3 days'. Since it's been a bit longer than that, I recommend speaking with our Customer Support team, so they can double check your order.

Chris

Hi Chris,

I contacted by phone and they said there is a shortage in stock