Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51722 Views
  • 117 replies
  • 15 Helpful

Resolved! Re: track order

Hi i didn’t have access to my email. And when i try to call ee no one attend and just a voice mail (due to new phone launched our specialist are busy) so can you tell me my dpd tracking id i just have ee order no [Mod edit - order number removed]   p...

EE Fraud team told DPD to return my parcel

 I have never been so disgusted with a mobile phone network in all my life. They seriously have no idea what they are doing, EE customer service is seriously an absolute disgrace. I added a new mobile phone to my broadband account yesterday. All went...

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Sash90 by Explorer
  • 526 Views
  • 2 replies
  • 1 Helpful

Contract phone

I’ve ordered a phone on contract today and I have been charged but yet have got no email or anything to track it so idk if it’s even coming, if anyone can help because I’m stressing

NO CONFIRMATION ORDER EE ARE A JOKE

placed an order last week for the new iPhone, paid upfront cost was given an order number and account number over the phone. But never received any email confirmation. Called them today and they can’t even find my order, I’ve been told it doesn’t exi...

Ash186 by Investigator
  • 1155 Views
  • 12 replies
  • 0 Helpful

iphone 16 pro max order tracker not working

Ordered my iPhone 16 pro max on the 18th, and received my order number. However, whenever I try to track the order it says Sorry, you can't track this order type just yet. I've rang ee and they said my order has gone through. 

Resolved! How do i cancel an order

I ordered an ipad but chose the wrong one, i need to cancel the order and do it again.  HELP!!

MLucas by Visitor
  • 460 Views
  • 2 replies
  • 4 Helpful

Dispatched

Hi has anyone had their iPhone 16 dispatched email or updated on that app yet I ordered on the pre-order and it’s still not updated

Sim free EE Iphone 16 pro max order

I ordered the phone  on 23rd September but haven't received the confirmation of order email. Ee hasn't also posted when it will be delivered or estimate delivery date .