Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54916 Views
  • 118 replies
  • 15 Helpful

Still not received ee game card

Ordered an Xbox series X recently with game pass and £70 game card console has arrived fine but no game card and activating game pass has also told me it’s going to charge me £12 a month so it’s not included? I also rang customer support who logged a...

Samp2k22 by Explorer
  • 563 Views
  • 3 replies
  • 0 Helpful

Delivery slot

Can't seem to track my order please could you let me know when delivery is out to ** ************ *********** *** ***   ORDER NUMBER IS **********   Many thanks   [Mod edit: Please do not post any personal information on the public board. Thanks!]

sim card not yet arrive

the sim card still hasn't arrived and no update from EE.  What can I do now?

lilychan by Explorer
  • 776 Views
  • 9 replies
  • 1 Helpful

EE IS THE WORST

EE has the worst customer service. I have tried in vain to upgrade my mobile since June 2024, I texted but that is useless. I rang them and waited on the phone for 57 minutes only for someone at the other end pick it up and put it down (all logged). ...

Order

So I placed an order / upgrade today with ee I had to pay an up front cost of £30 and it has gone out of my account but it isn’t showing up anywhere nor have I had email of confirmation or rejection can someone help 

Ipho e Collection point

I booked a I phone At Romford EE store, but now that Store is under Renovation,  now where can I collect my phone

KOMALEE by Visitor
  • 285 Views
  • 1 replies
  • 0 Helpful

Resolved! iPhone anytime upgrade non return

Can someone tell me the fee for not returning a iPhone 15 pro max 1tb?I was advised online tgstbit was £550. But I've had an email saying £715! Thanks 

Resolved! Phone order

Made an order on the 7th put my name in incorrectly need to cancel it

KirstyS8 by Visitor
  • 258 Views
  • 1 replies
  • 1 Helpful