If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
What does it mean when it says my tracking has timed out?
I have been trying to return 2 HomePods from Northern Ireland. I have been told that there are no drop off points and dpd have to collect. Dpd failed to collect after a day wasted waiting on them. I have tried to rearrange via EE still haven’t receiv...
I ordered a laptop on my Ee account, I have had no confirmation but they’ve taken payment out of my account! No one has been helpful when ringing 150, I needed this for my daughter for college tomorrow! I am so angry I just need to talk to someone to...
I’m trying to start a new plan but the only option is to deliver to home with a window of 1-3 days which I am unable to do due to work. Is there any way I can order to store or do I just have to go in and do it that way?
In June I ordered a Nintendo Switch bundle that included 2 EE game cards, however I haven’t received them, I tried solutions posted on here about messing EE GameCard to 150 and that didn’t work they just sent me a list of 150 options. How do I get my...
hello I ordered a replacement sim on Monday I’m just wondering where it is please
If I've ordered a sim only card and kept my original number will this sim card be sent in the post along with my new phone . Thanks
Hi,I ordered Xbox Series X Console 24 month bundle with £70 EE GameCard and more, 3 September 2025 I received console but no any of vouchers so my question is how I will get this vouchers by post office or digital? .
I have tried to track my order but it keeps timing me out
Hi All, I need some help im new to EE and two days ago on 01/09/2024 at 17:09pm i placed an order for the iPhone 16 Pro Max 256GB desert Titanium. I have paid the £30 Upfront charge that was required however not long afterwards I have received an ema...
