If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered a phone last Friday as I was due to for an upgrade. The phone is yet to come and whenever I have contacted EE via phone or chat they ask for ETA of delivery they ask for a password for the account. I don’t know what the password is to gain ...
I have ordered a new phone and have received a message saying - a new document for your samsung device agreement is now available to view, log in to ee.co.uk/go/login to view it, but I can't find it. I have looked under bills & payments and plans &...
So my phone is arriving today the first text said I needed the delivery pin the second text told me the driver name and time slot, but no pin, I’m in Northern Ireland and it seems to be comming from dpd Ireland as opposed to dpd uk, where exactly am ...
Hi, im a new ee customer and have a few questions.Im leaving sky and joining EE, my service date is 12// 2025. Im wondering when should I plug my new router in where I won't be without Internet for long? I've also taken a new mobile plan with ee (pre...
I ordered a phone Friday 5th September 2025 the guy on the phone said it would be delivered Monday ig checked the tracking on ee and it says dispatched but have not heard anything else and it’s now Wednesday and I still don’t have my phone I can’t ri...
Hello. I have upgraded to a new phone . The order number says it has been dispatched. It has said this for 3 days. I have had no email or confirmation.Is there any additional tracking like with DPD? I am just worried its been 'misplaced'thank you sia...
I placed an order last night for the S25 ultra titanium blue, I upgraded my S21 FE and I didn't recieve a confirmation email or a reference number and there are no orders showing on my account. I did get the text from DPD saying it will be delivered ...
I ordered the iphone 16 pro max desert titanium 521GB today at 4pm and haven't had a dispatch email yet, when i ordered it said "available to order, usually despatched within one day", apparently id have had a dispatch email tonight if i was to recei...
Tried on 8 separate occasions to sort an upgrade out,they managed to mess it up with their computer systems.Promises to call me back never came to fruition!3 solid weeks and hours on the phone for an upgrade I was entitled to!Eventually they told me ...
Hi . I ordered a phone and contract in which I was told no after paying £30 , I then was able to get a sim only a contact , but I have never received my £30 back , how do I reclaim this ?
