Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52099 Views
  • 117 replies
  • 15 Helpful

Free gift

Still waiting my cash back and free gift

Garry33 by Visitor
  • 292 Views
  • 1 replies
  • 0 Helpful

Resolved! Iphone purchased without order information

Hello everyone! I hope it goes well!, On 09/30 I bought the Iphone 16 Pro Max, everything was going well until the moment of payment, when I just processed the payment, the page froze and it didn't advance anymore. They debited me the payment amount,...

Resolved! Mobile order

I ordered a mobile last 27th. At the same time, the pound has also been cut. Also received confirmation email. By tracking, it can be seen that the order has been dispatched. But I have not received any mail or mobile sms from the courier yet. It's b...

Saifur2 by Investigator
  • 448 Views
  • 7 replies
  • 6 Helpful

Watch Ultra2 49mm Blk **bleep** Blk Milanese L

Good morning, put mr y preorder in on the 13th September. Got told recently between 27th September -1st October . The tracking says it was due to dispatch in 24hrs on the 29th. And still says the same. I’ve still not heard anything else from DPD eith...

Tanka3 by Explorer
  • 363 Views
  • 2 replies
  • 0 Helpful

Resolved! Upgrade Phone DPD delivery details

I finally ordered an upgrade as my old device finally stopped working (cannot send or receive messages/calls). I ordered an upgrade online but the dpd driver wouldn't give me the parcel as I don't have the PIN that was texted to my device. I explaine...

Jdg92 by Visitor
  • 902 Views
  • 4 replies
  • 1 Helpful

Currently unableto track an order

I ordered a new phone yesterday- and now the order tracking link takes me to link my device, but I have no device to link as it hasn't been delivered. Also the main site appears to be down? 

I have no ordem number

Hi, good morning  I bought a MacBook last Saturday but my purchase doesn't appear on the EE app and they've already debited £199 from my card. I need to know if my purchase was processed or not. I have not received any order number from EE and I cann...

Resolved! Order Not Dispatced/Delivered

I’m looking to join EE but honestly this has not been a great first impression. I ordered my sim nearly a week ago and it still hasn’t even been dispatched let alone delivered when it says “1-2 days delivery” on the website.Theres no live chat no cus...