Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42619 Views
  • 92 replies
  • 12 Helpful

Help refund

I need written confirmation of these 2 orders getting voided and £60 can be refunded to me which is the total for 2 deposits paid for 2 contracts - order numbers below XKOxxxxxxxxx XKOxxxxxxxxx [Mod edit: Please do not share personal details such as ...

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JamieEE23 by Investigator
  • 398 Views
  • 5 replies
  • 1 Helpful

Trying to place an order

I'm an existing EE customer with 2 monthly SIM only contracts and I'm trying to order another.  I found the one I want but it only allows me to 'save' it and keeps asking me to sign in.  I'm already signed in.  I just want to be able to 'buy' it. Hel...

Thirty47 by Explorer
  • 492 Views
  • 8 replies
  • 2 Helpful

Order Status, Sorry, we can't show your order details right now.

I upgraded my sim & phone. I placed the order last week ( Thursday) , I am unable to track my order. I keep getting the message Sorry, we can't show your order details right now. I've had no further correspondence  from EE. Is anyone able to provide ...

BCA22 by Visitor
  • 679 Views
  • 4 replies
  • 0 Helpful

Resolved! samsung

hello all,I got a new samsung s23 yesterday on contract but on opening the box, i didn't like it. i have not used it nor put a sim card.is there a way ee can collect it back and give me s23 ultra?is this possible?   

kemjay by Investigator
  • 318 Views
  • 3 replies
  • 1 Helpful

Order update

I’ve pre-ordered the iPhone 15 & had texts tellin me it’s comin but nothin since, no order confirmation, no tracking number, nothing. How do I find out whats goin on?

recent order

hello, just want to know a delivery date for my new iphone 15 pro max as i ordered it yesterday but no delivery date 

steven32 by Visitor
  • 302 Views
  • 1 replies
  • 0 Helpful

Poor customer service

I preordered a IPhone 15 Pro Max and was reassured that it would be delivered on release date. I asked the advisor several times during the call and I was reassured I would have it on release date. Guess what no IPhone. Having spoken to several advis...

Wayneb85 by Contributor
  • 328 Views
  • 2 replies
  • 0 Helpful

Resolved! declined

hi so i applied for a phone yesterday it got rejected but still took the upfront payment and hasn’t returned it 

Upgrading

I get a 25% family and friends discount which I was told was for life. I want to upgrade but do t know how to to get my family and friends discount 

Maryh by Explorer
  • 283 Views
  • 1 replies
  • 0 Helpful