Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54908 Views
  • 118 replies
  • 15 Helpful

Missing EE gamecard voucher

Recently received my meta quest 3s and still have not received my gamecard voucher that was part of the package.  Tried calling and keep getting passed out menus  Any help

Spierzy by Investigator
  • 699 Views
  • 5 replies
  • 1 Helpful

No Confirmation Email For Gaming Bundle Order

I placed an order yesterday morning around 10:30am, i was told the order went through. I paid the deposit which went through fine. But i havent received a confirmation email. It was for a PS5 Pro Gaming Bundle. I would just like to make sure this is ...

Stuck at checkout

Hi Been trying for two days to add a ps5 to my monthly plan. Details all correct. Enter a security pin and tick terms and conditions box. Click next and it wont move past that stage. Just spins as if it's trying to process. Tried on more than one dev...

Malky7319 by Investigator
  • 2966 Views
  • 29 replies
  • 1 Helpful

Device return - can I take this to store?

Hi, i need your assistance in returning the device. I have received packing bags from EE. But where did i post them. Secondly is it possible to return the device to EE shop or outlet. I have one in my town.

No email confirmation of order

I placed an order for a contract of an iPhone 14 on the 11th November 2024, the credit check and everything went through but I still haven’t received an email or text confirmation or anything and I’ve checked my junk/spam folders but still nothing. I...

Order

I have ordered an mobile and I paid the amount but can’t receive the confirmation mail and order confirmation number how to find out the order please help me

Chandu12 by Visitor
  • 278 Views
  • 1 replies
  • 1 Helpful

Paid upfront but no or

I applied for a pay monthly contract today and paid the upfront cost for the phone of £30 and the credit check was declined and there is nothing to suggest anywhere that I will be refunded or when?

Aayusha by Visitor
  • 318 Views
  • 1 replies
  • 0 Helpful

Thanks for your Order - Email

Hey All,I recently ordered an additional SIM for my EE account online. I received a “Thanks for your order” email, which included the order number, the order date, and information on “Your Plan”. Does this email count as a formal acceptance of the ad...

Nmg52355 by Contributor
  • 660 Views
  • 6 replies
  • 0 Helpful

Order

Hi,  I have placed an order yesterday evening for Iphone 16 pro 128 gb Pay as you go. From my bank 30£ has been taken but there is no any information regardig an order details. i have checked my spam folder in email but there is nothing. my email sho...