Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42572 Views
  • 92 replies
  • 12 Helpful

2 Apple Watch contacts on the account and EE upgraded the wrong one!

I have 2 watch contract on my account and they say an old number I’m assuming is the eSIMs. Annoyingly they are the same watches but different colours and belong to different people in the home. I upgraded my one and wanted to check it was connected ...

Penguinjen by Established Contributor
  • 354 Views
  • 3 replies
  • 1 Helpful

Customer service at its worst and not keeping up to promises

Loved being an O2 customer for the last 11 years and wanted to switch to EE due to recommendations from my broadband provider BT. Did that and ordered my new IPhone 15 pro 256GB, which was meant to arrive today as promised but I get 128GB instead. Ha...

Resolved! Not order Apple devices

Hello, yesterday I placed an order for a new iPhone, I did not receive any information about my order. How do I find out my order number and other information?

Waka5551 by Investigator
  • 340 Views
  • 4 replies
  • 0 Helpful

pre order

I've pre ordered the new iPhone 15 pro max the Thursday that just passed I wasn't sent any confirmation emails and the only money that was taken out of my account was the call price?will i get the confirmation email a day before hand or was I suppose...

M0O0TH by Visitor
  • 313 Views
  • 1 replies
  • 0 Helpful

Dpd

I’ve been sat here from 2.30 waiting for delivery of my watch between 2.38 and 3.38 by a chap called Oliver 2.45 I get a text saying sorry we’ve missed u and some random pavement picture the delivery driver lied where is my parcel ?

Help refund

I need written confirmation of these 2 orders getting voided and £60 can be refunded to me which is the total for 2 deposits paid for 2 contracts - order numbers below XKOxxxxxxxxx XKOxxxxxxxxx [Mod edit: Please do not share personal details such as ...

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JamieEE23 by Investigator
  • 398 Views
  • 5 replies
  • 1 Helpful

Trying to place an order

I'm an existing EE customer with 2 monthly SIM only contracts and I'm trying to order another.  I found the one I want but it only allows me to 'save' it and keeps asking me to sign in.  I'm already signed in.  I just want to be able to 'buy' it. Hel...

Thirty47 by Explorer
  • 492 Views
  • 8 replies
  • 2 Helpful

Order Status, Sorry, we can't show your order details right now.

I upgraded my sim & phone. I placed the order last week ( Thursday) , I am unable to track my order. I keep getting the message Sorry, we can't show your order details right now. I've had no further correspondence  from EE. Is anyone able to provide ...

BCA22 by Visitor
  • 679 Views
  • 4 replies
  • 0 Helpful

Resolved! samsung

hello all,I got a new samsung s23 yesterday on contract but on opening the box, i didn't like it. i have not used it nor put a sim card.is there a way ee can collect it back and give me s23 ultra?is this possible?   

kemjay by Investigator
  • 318 Views
  • 3 replies
  • 1 Helpful